Amex GBT targets mid-size firms

AMERICAN Express Global Business Travel has announced the launch of a new product suite “specifically designed to meet the needs of mid-sized organisations in Australia”.

Features include 24/7 travel consultant support, negotiated supplier discounts and proactive traveller care, with regional vice president Jo Sully saying “traditional corporate managed travel simply hasn’t served mid- sized companies well enough”.

In particular, corporate travel booking tools haven’t evolved at the same pace as consumer travel technology, with today’s modern business travellers wanting “choice, personalisation and cost savings for their companies”.

“We know from mid-sized company audits that, on average, 21% savings can be made after implementing a managed travel program,” Sully said.

“We believe our understanding of the unique needs of this crucial part of the Australian economy, and our new tailored offering, will benefit many companies.”

The new offering has been developed in partnership with an industrial design firm and a newly dedicated internal service delivery team, re-imagining the “entire end-to-end experience”.

It offers the Amex GBT mobile app, unused ticket management, reporting tools and proactive travel disruption management.