NDC confuses: GBT
TRAVEL managers have reported confusion and concern about New Distribution Capability (NDC) in research conducted by the Association of Corporate Travel Executives and American Express Global Business Travel.
The study, The Evolution of Air Distribution, found travel managers expect some benefit from NDC, with 64% saying it could improve the booking experience and 56% believing it could help contract negotiations with airlines.
However, the majority of travel managers fear that fragmentation created by NDC could threaten cost control (89%), policy compliance (87%) and duty of care (77%).
Read the full study HERE.