GBT lends as­sis­tance

Travel Daily - - News -

AMER­I­CAN Ex­press Global Busi­ness Travel (GBT) has launched a COVID-19 in­for­ma­tion and ad­vi­sory plat­form called Travel Vi­tals.

The brief­ing plat­form ag­gre­gates data from hun­dreds of sources to pro­vide travel man­agers and trav­ellers with im­por­tant in­for­ma­tion they need be­fore, dur­ing and af­ter a busi­ness trip.

It is free and avail­able to all travel man­agers, travel man­age­ment com­pa­nies (TMCs) and trav­ellers, al­low­ing for users to search travel guide­lines by des­ti­na­tion, air­line, air­port, ho­tel chain, train op­er­a­tor and ground trans­porta­tion provider.

Travel Vi­tals pow­ers itin­er­ary spe­cific in­for­ma­tion in dig­i­tal chan­nels, in­clud­ing the Amex GBT mo­bile app, chat and on­line book­ing tools.

“We’re do­ing this be­cause for the fore­see­able fu­ture, we have to man­age ev­ery trip as if we were plan­ning an event,” GBT VP of Prod­uct Strat­egy & Ex­pe­ri­ence Mark McS­pad­den said.

“Door-to-door travel man­age­ment has long been an as­pi­ra­tion for our in­dus­try, but that isn’t enough in these cir­cum­stances.

“The role of the TMC now be­gins as soon as the need to travel is first iden­ti­fied and ends long af­ter the trav­eller has re­turned home,” he ex­plained.

Travel Vi­tals is in­te­grated into the trip au­dit process and can trig­ger alerts when jour­neys are booked to high-risk des­ti­na­tions.

Re­port­ing ca­pa­bil­i­ties mon­i­tor fu­ture book­ings and help drive pol­icy com­pli­ance, while his­tor­i­cal book­ings are tracked which al­lows for move­ments to be traced be­cause of an in­fec­tion rate spike at a spe­cific lo­ca­tion.

GBT is pur­su­ing a mo­bile-first strat­egy to make the con­tent easy for trav­ellers to ac­cess while they’re on the move, with fea­tures in­clud­ing chat­ting with a travel coun­sel­lor on the mo­bile app, or re­ceiv­ing no­ti­fi­ca­tions while on a trip.

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