Com­plaints about NBN on the rise

Re­gion’s busi­nesses los­ing time, money due to faults

Tweed Daily News - - NEWS - Kate Paraskevos

BUN­GLED NBN in­stal­la­tions are cost­ing North­ern NSW busi­nesses time and money.

In 2016–17, there were al­most 20,000 com­plaints about NBN faults in NSW to the Telecom­mu­ni­ca­tions Om­buds­man, while more than 8000 com­plaints were made about con­nec­tions.

Over­all, there was a 4 per cent rise in com­plaints about the NBN from 2015–16.

Shadow min­is­ter for re­gional com­mu­ni­ca­tions Stephen Jones and Mem­ber for Rich­mond Jus­tine El­liot met with lo­cal busi­ness own­ers who had been neg­a­tively im­pacted by bun­gled NBN in­stal­la­tions.

“Stay­ing con­nected is vi­tal for a busi­ness to be suc­cess­ful but time and time again bun­gled NBN in­stal­la­tions are cost­ing North Coast busi­nesses,” Mr Jones said.

“As well as the fi­nan­cial im­pact of an un­re­li­able in­ter­net con­nec­tion, busi­nesses of­ten have to spend time deal­ing with is­sues that should be a sim­ple fix – time that would be much bet­ter spent fo­cus­ing on their work.”

The plan will es­tab­lish an NBN Ser­vice Guar­an­tee to have set reg­u­lated time frames and whole­sale ser­vice stan­dards for in­stal­la­tions.

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