More re­lief for leaks

Tweed Daily News - - NEWS -

Wa­ter cus­tomers who get an un­ex­pect­edly high wa­ter bill as a re­sult of hav­ing a wa­ter leak that was un­de­tectable have been granted ex­tra fi­nan­cial re­lief from Coun­cil.

Coun­cil adopted new rules for un­de­tectable wa­ter leak­age at its Oc­to­ber meet­ing, grant­ing cus­tomers two con­ces­sions ev­ery five years on high wa­ter bills re­sult­ing from an un­de­tectable leak.

The re­vised pol­icy is fairer as it ap­plies to all wa­ter cus­tomers, in­clud­ing those who in­herit an un­de­tectable leak when they pur­chase a prop­erty and those who live in multi-res­i­den­tial strata prop­er­ties.

Con­nec­tions En­gi­neer El­iz­a­beth Seidl said the re­vised pol­icy is fairer to all.

Ònow each strata unit within the multi-res­i­den­tial prop­erty is al­lowed to make up to two claims in a five-year pe­riod, the same as for stand­alone homes. Two claims within a five-year pe­riod can also be made for com­mon ar­eas within a multi-res­i­den­tial com­mu­nity,ó she said.

How­ever, Coun­cil does not au­to­mat­i­cally grant con­ces­sions for un­de­tectable leaks when a cus­tomer gets an un­ex­pect­edly high bill. The cus­tomer must first sup­ply ev­i­dence that the leak was Ôun­de­tectableõ as de­fined in Coun­cilõs rel­e­vant pol­icy.

An un­de­tectable leak is not a leak re­sult­ing from the de­te­ri­o­ra­tion or fail­ure of fit­tings, fix­tures or ap­pli­ances that con­vey or utilise wa­ter such as hoses, seals, toi­lets, show­ers, taps, valves, hot wa­ter ser­vices, wash­ing ma­chines, dish­wash­ers, wa­ter tank top-up sys­tems, swim­ming pools, pumps or ir­ri­gation sys­tems.

The cus­tomer must also pro­vide proof that the leak has been re­paired in the form of a plumberõs bill and then Coun­cil will re­view past wa­ter bills for the prop­erty and of­fer to amend the cur­rent high bill ac­cord­ingly.

For more in­for­ma­tion visit Coun­cilõs web­site at­duc­tion­in­wa­ter­charges

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