More relief for leaks
Water customers who get an unexpectedly high water bill as a result of having a water leak that was undetectable have been granted extra financial relief from Council.
Council adopted new rules for undetectable water leakage at its October meeting, granting customers two concessions every five years on high water bills resulting from an undetectable leak.
The revised policy is fairer as it applies to all water customers, including those who inherit an undetectable leak when they purchase a property and those who live in multi-residential strata properties.
Connections Engineer Elizabeth Seidl said the revised policy is fairer to all.
Ònow each strata unit within the multi-residential property is allowed to make up to two claims in a five-year period, the same as for standalone homes. Two claims within a five-year period can also be made for common areas within a multi-residential community,ó she said.
However, Council does not automatically grant concessions for undetectable leaks when a customer gets an unexpectedly high bill. The customer must first supply evidence that the leak was Ôundetectableõ as defined in Councilõs relevant policy.
An undetectable leak is not a leak resulting from the deterioration or failure of fittings, fixtures or appliances that convey or utilise water such as hoses, seals, toilets, showers, taps, valves, hot water services, washing machines, dishwashers, water tank top-up systems, swimming pools, pumps or irrigation systems.
The customer must also provide proof that the leak has been repaired in the form of a plumberõs bill and then Council will review past water bills for the property and offer to amend the current high bill accordingly.
For more information visit Councilõs website at www.tweed.nsw.gov.au/reductioninwatercharges