Some findings successfully challenged by St John’s
ST John’s Village successfully challenged some of the information about the audit reported on the Aged Care Quality Agency website.
The organisation being audited is allowed to make a submission to the quality agency delegate concerning the audit report.
On the basis of the audit report and the organisation’s submission, the quality agency delegate makes a decision on which ‘expected outcomes’ are met or not met.
The quality agency then publishes the audit report and the delegate’s decision.
While the assessor’s audit report for the St John’s Nursing Home recommended the quality agency delegate find 17 expected outcomes as not met, the delegate found 13 expected outcomes to be not met for the nursing home.
The assessor’s audit report for the St John’s Hostel recommended the delegate find 14 expected outcomes as not met, but the delegate found 12 expected outcomes to be not met.
Information provided by St John’s about pain management and skin care satisfied the delegate that residents did not die in pain, and that wound care was attended to.
The submission also left the delegate satisfied that expected outcomes around education and staff development, and information systems, were met.