Dili­gent David’s gems of wisdom

Weekend Gold Coast Bulletin - - BUSINESS -

FIRST JOB — AND WHERE ARE YOU NOW? My first job was at 14 as a kitchen hand at a ho­tel in Mon­mouth, Wales. I would peel 20kg bags of pota­toes, wash pots and dishes and gen­eral dog’s body du­ties for chefs and restau­rant staff.

To­day, I still help out on oc­ca­sions in the restau­rant and jump in when re­quired in the kitchen. Most of my time, though, is spent de­vel­op­ing and man­ag­ing the team at Par­adise Re­sort along with the de­sign, pro­cure­ment and fit out of our lat­est ac­qui­si­tion – the Ruby Apart­ments; a 30-level, 243 apart­ment de­vel­op­ment ad­ja­cent to the cur­rent re­sort.

BEST BUSI­NESS AD­VICE YOU’VE RE­CEIVED?

Com­mu­ni­ca­tion, or the lack of it, is the key rea­son for fail­ure, and that hind­sight is the lack of fore­sight.

My prac­tice is to lead by ex­am­ple and share with my team through reg­u­lar twoway com­mu­ni­ca­tion that out­lines con­cise goals, a solid plan and reg­u­lar up­dates.

WHAT YOU WISH YOU KNEW WHEN YOU FIRST STARTED OUT?

I have read and fol­low Richard Bran­son’s achieve­ments with awe. I wish I had his tenac­ity in my early days. His abil­ity to mo­ti­vate, ex­cite and drive those around him are in­spir­ing to me.

I’ve also found that to be a leader doesn’t mean hav­ing to know ev­ery­thing, but you do need to know how to pick the best peo­ple avail­able, take time to lis­ten, offer de­vel­op­ment and give them re­spect by pro­vid­ing reg­u­lar and clear ex­pec­ta­tions, along with feed­back and di­rec­tion.

YOUR GOLDEN RULE IN BUSI­NESS?

In­vest time and lis­ten care­fully when choos­ing your team, as they are the ones who will make or break your busi­ness.

Pick peo­ple with en­ergy, pas­sion and a de­sire to learn and grow. Just be­cause some­one has ex­pe­ri­ence or worked for an ac­claimed com­pany doesn’t mean they were great do­ing it.

A LONG LUNCH — A WASTE OF TIME OR ES­SEN­TIAL? EX­PLAIN

My lunch usu­ally con­sists of a pro­tein shake on the go, time is pre­cious with ev­ery minute ac­counted for.

I per­son­ally pre­fer din­ner with col­leagues and an op­por­tu­nity to relax and share some down time with­out cut­ting into my day.

WHO IS ON YOUR BUSI­NESS MO­BILE’S SPEED DIAL?

Num­ber one is my very ta­lented sales and mar­ket­ing man­ager who is my con­fi­dant, sound­ing board and go to per­son when I need to be brought back down to earth or have an idea picked to pieces. In say­ing that, each one of my key team make the list.

WHAT SHOULD GOLD COAST PRI­MARY STU­DENTS STUDY?

In the past two years I have spent time over­seas re­search­ing tourism and hos­pi­tal­ity and what’s hot and what’s not.

What has im­pacted me the most is the enor­mity of the Chi­nese pop­u­la­tion; their growth and de­vel­op­ment.

If there is one thing that will as­sist us all in the fu­ture, it is the abil­ity to em­brace their lan­guage and cul­ture and es­pe­cially the im­pact on all our businesses.

BIG­GEST FRUS­TRA­TION DO­ING BUSI­NESS ON THE GOLD COAST … AND HOW TO FIX IT?

Day­light saving re­ally af­fects our busi­ness, es­pe­cially be­ing so close to NSW, and the many cus­tomers of ours who come from over the bor­der.

Un­for­tu­nately, I don’t have an easy fix for this one but hope that in the not too dis­tant fu­ture we may get the op­por­tu­nity to once again re­visit the is­sue.

David Brook at the Ruby Apart­ments de­vel­op­ment in Surfers Par­adise.

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