ANTSY AP­PROACH SPOILS COU­PLE’S RE­SORT WED­DING

Weekend Gold Coast Bulletin - - NEWS - SUZANNE SIMONOT suzanne.simonot@news.com.au

AN Ip­swich cou­ple say they spent their first night as hus­band and wife in an ant-in­fested bed af­ter what was sup­posed to be their dream wed­ding at the Mer­cure Re­sort turned into a night­mare.

Bradley and Michelle Cameron said they chose the Car­rara re­sort, which pro­motes it­self as an ideal wed­ding venue “nes­tled be­side the pic­turesque Palm Mead­ows Golf Course”, as the venue for their cer­e­mony and re­cep­tion for 56 fam­ily and friends be­cause it was a “spe­cial place” for them both.

“Let us cre­ate your dream day with ever­last­ing mem­o­ries,” the re­sort says on its web­site.

But the Camerons, who saved about $10,000 for their cel­e­bra­tions, say the re­sort failed to live up to its hype.

The cou­ple, who booked an ex­tended stay at the re­sort as part of their wed­ding, were moved to a dif­fer­ent room the day of the cer­e­mony.

They say the room had “ants ev­ery­where” and that the ants “in­fested” the wed­ding dress and their bed.

“When we com­plained, we were given a can of Mortein to fix the prob­lem,” Mrs Cameron said.

She said the cou­ple had a “dread­ful night’s sleep” on their wed­ding night be­cause they were bit­ten by ants. Other prob­lems in­cluded:

The re­sort tried to charge them a $60 early check-in fee for the room they moved to the day of the wed­ding.

The room had no power for al­most an hour when the bride was due to have her hair and makeup done by a pro­fes­sional charg­ing by the hour.

A bas­ket con­tain­ing bread rolls for all 56 guests at the re­cep­tion was “dumped” on the bridal ta­ble by a staffer who said “there you go, there’s your bread rolls”.

They were told free break­fast the day af­ter their wed­ding was only for one of them and they would have to pay for the sec­ond break­fast.

They were not al­lowed to the golf course to take wed­ding pho­tos de­spite as­sur­ances they would be able to.

Re­cep­tion guests were made to walk up­stairs to make their own tea and cof­fee at an urn in pa­per cups.

“The list goes on and on,” Mrs Cameron said.

She said the re­sort of­fered them a com­pli­men­tary din­ner for two af­ter she wrote to them on Tues­day to voice her dis­ap­point­ment, but it “would cost us more in petrol than what the din­ner was worth”.

Mer­cure Re­sort gen­eral man­ager Tom Bloom­field said while there were some “mi­nor ser­vice is­sues” re­gard­ing the cou­ple’s wed­ding “they were dealt with”.

Mr Bloom­field said “most of the points” raised with the re­sort by The Bul­letin were “in­cor­rect” but he de­clined to elab­o­rate.

Mrs Cameron said late last night the re­sort con­tacted the cou­ple yes­ter­day af­ter speak­ing to The Bul­letin to of­fer them a re­fund on their bar tab and ac­com­mo­da­tion.

“I be­lieve that is what it should have been in the first place,” Mrs Cameron said.

“At least we now feel we have been heard.”

The Mer­cure Gold Coast Re­sort at Car­rara promised Bradley and Michelle Cameron and 56 guests a ‘dream day with ever­last­ing mem­o­ries’ for their wed­ding day. In­stead they were plagued by ants, ser­vice is­sues in­clud­ing ‘dumped’ bread rolls and a host of other prob­lems.

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