WHAT DO YOU DO?
TIFFANY Halcoop (pictured), service manager, Gold Coast Chrysler Jeep Dodge
My role in the service department is overall accountability for vehicle services and repairs completion in accordance with manufacturer requirements. Fix it right first time, every time. It’s my job to ensure customers’ needs are met or exceeded during every visit to the service department. We are always looking for “the pickle” for our customers, to earn 10/10 feedback. I look after the service frontline personnel, technicians and apprentices in my team at Gold Coast Chrysler, Jeep, Dodge and Gold Coast Fiat/Alfa Romeo.