Strata vs prop­erty man­agers

Western Suburbs Weekly - - News -

AS an in­vestor, do you need a strata man­ager and a prop­erty man­ager? Cvue Prop­erty Man­agers di­rec­tor Honor Borg out­lines the re­spon­si­bil­i­ties of each role.

WHEN you buy an in­vest­ment prop­erty in an apart­ment com­plex or set of vil­las or units, you of­ten have to deal with a strata com­pany or body cor­po­rate.

A strata man­ager, also known as a body cor­po­rate man­ager, looks af­ter the com­plex on be­half of all the own­ers.

Gen­er­ally, they are re­spon­si­ble for look­ing af­ter the external ar­eas, such as the building, gar­dens, pool, park­ing, lifts and com­mu­nal ar­eas.

On the other hand, a prop­erty man­ager looks af­ter an owner’s in­di­vid­ual apart­ment/villa/town­house and gen­er­ally fo­cuses on the in­side of the prop­erty and deals with the ten­ant.

A com­plex will have only one strata man­ager, but there may be sev­eral prop­erty man­agers over­see­ing homes in that com­plex.

You can choose your prop­erty man­ager but you can­not choose the strata man­ager.

The paths of a prop­erty man­ager and strata man­ager cross very reg­u­larly when a prop­erty is leased.

For ex­am­ple, when a ten­ant re­ports a leak from the up­stairs neigh­bour’s bath­room, the prop­erty man­ager will li­aise with the strata man­ager to have it fixed.

The strata man­ager will over­see the job un­til com­pe­ti­tion and li­aise with the prop­erty man­ager, who will li­aise with the ten­ant, to com­plete tasks such as insurance claims.

In an­other ex­am­ple, when the pool in a com­plex has an is­sue and needs fix­ing, the ten­ant will ad­vise their prop­erty man­ager, who will in turn con­tact the strata man­ager to have it re­paired.

How­ever, if a ten­ant has a con­cern with the dish­washer in their home, this is the re­spon­si­bil­ity of their prop­erty man­ager, not the strata man­ager.

As a rule of thumb, a ten­ant should al­ways come di­rectly to their prop­erty man­ager for any is­sues with their rental prop­erty and the prop­erty man­ager can dis­cuss this with the strata man­ager if nec­es­sary.

It is very im­por­tant that a prop­erty man­ager and strata man­ager com­mu­ni­cate well as both par­ties are at all times rep­re­sent­ing the owner(s). ■

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