Nor­wood text-savvy

Western Suburbs Weekly - - Business - By DENISE S. CAHILL

NOR­WOOD Sys­tems’ Corona Com­pli­ance Man­age­ment project is vy­ing for a sec­ond In­cite Award in three years.

The Ned­lands-based com­pany won the Most Dis­rup­tive Tech­nol­ogy prize at the WA In­for­ma­tion Tech­nol­ogy and Telecom­mu­ni­ca­tions Al­liance awards in 2015 for Corona and went on to win the iawards.

Nor­wood is a fi­nal­ist in the Most Ef­fec­tive ebusi­ness So­lu­tion cat­e­gory this year.

The sys­tem al­lows text mes­sages and voice calls to be archived for a com­pany via two apps.

It al­lows em­ploy­ees to ac­cess work voice calls and text mes­sages on their per­sonal mo­bile phone.

Nor­wood founder and chief ex­ec­u­tive Paul Oster­gaard said Corona pro­vided the glue be­tween core ser­vices peo­ple ex­pected from a phone.

“When a sales­per­son texts a client, ide­ally you want that sent to a cus­tomer re­la­tion­ship man­age­ment sys­tem but that never hap­pens ef­fec­tively,” he said. “The so­lu­tion is to au­to­mat­i­cally de­tect that hap­pen­ing us­ing our app; voice calls and mes­sages are logged to im­por­tant com­pany sys­tems.”

Paul Oster­gaard with his 2015 iaward.

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