Ap­ple warns against re­pair­ers

Western Times - - LIFE -

AP­PLE has re­leased a new up­date to its lat­est iPhone soft­ware op­er­at­ing sys­tem with a pointed mes­sage for cus­tomers. The up­date – iOS11.3.1 – has been rolled out to fix a prob­lem with iPhone 8 touch­screens that have be­come un­re­spon­sive. Many users re­ported the prob­lem re­cently af­ter down­load­ing iOS11.3, par­tic­u­larly if they had pre­vi­ously had their iPhone screen re­placed by a third party re­pairer. The up­date was pushed out on March 29, in­tro­duc­ing Tim Cook’s promised iPhone bat­tery health in­for­ma­tion giv­ing users more con­trol over Ap­ple’s con­tro­ver­sial phone throt­tling mea­sure. But the iOS 11.3 up­date caused prob­lems for the touch func­tion­al­ity on some iPhone 8 de­vices with re­place­ment screens. Ap­ple has now rolled out a soft­ware up­date de­signed to fix the prob­lem – and it comes with a friendly re­minder about non-gen­uine dis­plays. This is not the first time such an is­sue has arisen in the sub­tle tug of war be­tween Ap­ple and un­sanc­tioned re­pair ser­vices. A pre­vi­ous iOS up­date killed touch func­tion­al­ity on iPhone 7s with third party re­place­ment screens but a later up­date re­solved the is­sue. When news.com.au re­ported on the lat­est prob­lem ear­lier this month, a num­ber of Aus­tralian con­sumers reached out say­ing they had been af­fected. A cynic might think Ap­ple doesn’t want to lose con­trol of its highly lu­cra­tive re­pair mar­ket but the com­pany says as its de­vices get in­creas­ingly so­phis­ti­cated, it is hes­i­tant to open them up to un­qual­i­fied third­party re­pair­ers.

MES­SAGE: Ap­ple has used an up­date to warn about re­pairs.

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