Unsung heroes answer the call
Emergency Call, Seven, Monday at 7.30pm
THIS new factual series takes viewers behind-the-scenes into the heart of Australia’s call centres that respond to 000 calls.
Cameras follow the call-takers, who can often make the difference between life and death.
ESTA 000 police call centre operator Joel starts his shift in Melbourne with a panicked caller reporting two girls being attacked in a public park by eight males.
In Melbourne’s ambulance call centre, a man rings to report his wife has had an asthma attack and is now unresponsive. Call-taker Antoinette begins instructing CPR over the phone as they wait for the paramedics to arrive.
In Brisbane, an elderly man reports that he has found his neighbour’s deceased body on the bathroom floor.