AIRPORT CITY SERVICE
Skybus operates 24 hours, seven days a week every 10 minutes from Melbourne Airport to Southern Cross station in the city. Visit skybus.com.au for further details.
MELBOURNE AIRPORT TRAVELLER’S SERVICE
Traveller’s Service, located at the Domestic and International terminals of Melbourne Airport (Tullamarine), offer discounted accommodation, transportation, tours and general travel advice. ........... 9297 1805 ............ email@example.com
For assistance with directions, public transport enquiries, events, and general questions about Melbourne, keep an eye out for the City Ambassadors in their distinctive red uniforms, roving the CBD from Monday–saturday 10am–4pm, and Sunday 12pm–3pm (excluding Good Friday and Christmas Day).
MELBOURNE VISITOR CENTRE AT FEDERATION SQUARE
Located at Federation Square, corner of Flinders Street and Swanston Street, the Melbourne Visitor Centre is open 9am–6pm daily (excluding Christmas Day) and Good Friday 10am–5pm.
MELBOURNE VISITOR BOOTH
Located in the heart of the Bourke Street Mall, friendly volunteers at the Melbourne Visitor Booth provide maps and information on shopping, attractions and events. Open 9am–5pm daily (excluding Good Friday and Christmas Day).
MELBOURNE VISITOR SHUTTLE
The Melbourne Visitor Shuttle is a great way to see Melbourne’s attractions. Hop on and hop off the bus at any of the stops at key city destinations. The shuttle runs between 9.30am–4.30pm daily (excluding Christmas Day). The complete trip takes approximately an hour and a half and includes an informative on-board commentary as you travel around Melbourne. Tickets cost $10 for up to two days for adults. Children nine years and under are free.
MELBOURNE PUBLIC TRANSPORT
Extending from the central business district in all directions, Melbourne’s trains, trams and buses can help you explore every corner of this city. Public transport is simple to use in Melbourne as one ticket gives you flexible travel between the three modes of travel.
Train and tram services operate between 5am and midnight, Monday to Thursday, with extended hours to around 1am on Friday and Saturday nights. On Sunday, trains and trams operate 7am–11pm.
Many of Melbourne’s bus routes have been upgraded to run from 6am–9pm Monday to Friday, 8am–9pm Saturday and 9am–9pm Sunday.
Public Transport Victoria
Public Transport Victoria is your central stop for information on public transport services, fares, tickets and initiatives. Up-to-date information is available via the website, call centre and mobile applications. Enter your origin and destination into PTV’S online journey planner for travel anywhere in Victoria and you’ll be provided with a tailored travel plan including maps, connections and estimated travel times. To plan your journey visit ptv.vic.gov.au or call 1800 800 007, 6am–midnight daily.
myki is the smart card ticketing system in metropolitan Melbourne and selected regional towns. myki is a durable and re-usable smart card that stores value to pay your public transport fare. myki users enjoy an integrated ticketing system that works across the state on trains, trams and buses.
Interstate and overseas visitors can now purchase the myki Visitor Value Pack, for travel on Melbourne’s trains, trams and buses throughout their stay. The myki Visitor Value Pack includes a myki smartcard pre-loaded with enough value for one day’s Zone 1 travel, instructions on how to use myki, an inner Melbourne tram map, a myki protective souvenir wallet, and discounts at 15 attractions worth more than $100 in savings.
The myki Visitor Value Pack is available from the PTV Hub at Southern Cross Station, the Melbourne Visitor Centre at Federation Square and Skybus terminals at Melbourne Airport and Southern Cross Station.
Free Tram Zone
The Free Tram Zone in Melbourne’s CBD includes the area of the Queen Victoria Market, Victoria Harbour in Docklands, Spring Street, Flinders Street Station and Federation Square. Travel on trams within this zone is free, and you won’t need a myki, however, if your journey starts or finishes outside the boundaries of the Free Tram Zone, you must touch on your myki at the reader in the normal way to make sure you have a valid ticket.
Taxis can be hired off the street, at designated taxi ranks or by phone booking. There are taxi ranks all over the Melbourne CBD, including four safe city taxi ranks which have been established to give patrons and taxi drivers access to safe transport and fares late at night. On weekends after 11pm, each safe city taxi rank is staffed by a security officer in a distinct uniform. 13CABS ........................................... 13 22 27 Silver Top Taxis ............................... 13 10 08
Brunel Chauffeur Drive ............ 1300 855 955 East Coast Car Rentals .... 1800 EAST COAST Hertz .......................................... hertz.com.au
SHOPPING/ BANK HOURS
Large shopping centres and speciality stores are open from 9am–5pm Monday– Saturday, Sunday’s opening hours are from 10am, and closing hour on Fridays is 9pm. Most banks are open 9.30am–4pm Monday–thursday, 9.30am–5pm Friday. Most banks are closed on weekends.
CITY POSTAL SERVICES
Melbourne GPO, 250 Elizabeth Street, Melbourne. Monday to Friday, 8.30am–5.30pm and Saturday 9am–5pm. Visit auspost.com.au
Tipping in Australia is not a custom. However for great service, tips are always welcome.
Pack & Send. Offering a range of personalised excess baggage services to meet your needs, Pack & Send is one of Australia’s leading service providers to international travellers wishing to send excess baggage back home.
452 Flinders St, Melbourne .......... 9620 2277 541 St Kilda Rd, Melbourne ......... 9521 5633 ...........................................packsend.com.au
The Yarra River at dusk. Photo: © Diliff/dreamstime.com