Customer service a priority for our region’s industries
IMPROVING customer service has been identified as a priority across a range of Whitsunday industries following a regional skills shortage survey conducted by Whitsundays Marketing and Development Limited (WMDL).
WMDL economic development manager Denise Kreymborg said information from the survey would be used to assist in attracting funding across a range of skills and industries for small business management and employees.
“We’ll also review the results and our workforce development plan to ensure that we are correctly focused on the business community’s priorities across industry development,” she said.
Ms Kreymborg said nearly all businesses identified improving customer service as a major skill need priority and expressed a higher interest in TAFE and refresher courses rather than higher education at university level.
“As a result, WMDLis currently looking for expressions of interest from businesses to take up funded business management courses that include customer service, financial planning, human resource management, business development and risk management components,” she said.
Ms Kreymborg said the funding would cover 67 per cent of the cost of the course and she invited any interested business or employee to register their interest.
For more information on the skills survey or to express an interest in upskilling and business management opportunities in the region, contact WMDL on 4948 5900.