Cus­tomer ser­vice a pri­or­ity for our re­gion’s in­dus­tries

Whitsunday Times - - COMMUNITY NEWS -

IM­PROV­ING cus­tomer ser­vice has been iden­ti­fied as a pri­or­ity across a range of Whit­sun­day in­dus­tries fol­low­ing a re­gional skills short­age sur­vey con­ducted by Whit­sun­days Mar­ket­ing and De­vel­op­ment Limited (WMDL).

WMDL eco­nomic de­vel­op­ment man­ager Denise Kreym­borg said in­for­ma­tion from the sur­vey would be used to as­sist in at­tract­ing fund­ing across a range of skills and in­dus­tries for small busi­ness man­age­ment and em­ploy­ees.

“We’ll also re­view the re­sults and our work­force de­vel­op­ment plan to en­sure that we are cor­rectly fo­cused on the busi­ness com­mu­nity’s pri­or­i­ties across in­dus­try de­vel­op­ment,” she said.

Ms Kreym­borg said nearly all busi­nesses iden­ti­fied im­prov­ing cus­tomer ser­vice as a ma­jor skill need pri­or­ity and ex­pressed a higher in­ter­est in TAFE and re­fresher cour­ses rather than higher ed­u­ca­tion at univer­sity level.

“As a re­sult, WMDLis cur­rently look­ing for ex­pres­sions of in­ter­est from busi­nesses to take up funded busi­ness man­age­ment cour­ses that in­clude cus­tomer ser­vice, fi­nan­cial plan­ning, hu­man re­source man­age­ment, busi­ness de­vel­op­ment and risk man­age­ment com­po­nents,” she said.

Ms Kreym­borg said the fund­ing would cover 67 per cent of the cost of the course and she in­vited any in­ter­ested busi­ness or em­ployee to reg­is­ter their in­ter­est.

For more in­for­ma­tion on the skills sur­vey or to ex­press an in­ter­est in up­skilling and busi­ness man­age­ment op­por­tu­ni­ties in the re­gion, con­tact WMDL on 4948 5900.

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