ERGON crews were out in force after Tropical Cyclone Dylan crossed the Whitsunday coast last week.
General manager service delivery central Steve Leighton said the majority of customers affected by the cyclone on Thursday night and Friday were back on line by Friday evening, with Ergon crews pulling out all the stops to help the few remaining customers affected by this event.
Mr Leighton said Ergon started with around 5,500 customers off line across the Whitsundays, Mackay and Central Queensland.
“From Ergon’s perspective the impact of the cyclone on our network was far greater on Thursday night prior to the main event when the cyclone crossed the coast in the early hours of Friday morning,” he said.
“We had upwards of 12,000 customers off line in Mackay and the Whitsunday’s at one stage on Thursday night, the majority of which were restored that night using crews on a rotational basis to enable a full response the next day.”
Mr Leighton said to move from this position and get affected customers back on supply so quickly was a reflection of the tremendous effort put in by all the Ergon staff and contractors who were part of the response.
“In total we had 311 field staff committed to this restoration effort and put simply they did a great job in what could only be described as sometimes challenging and unpleasant conditions. I thank them for their commitment in getting supply back on so quickly in what was in reality a pretty major event” he said.