MORE often than not, tourism operators and retailers get complaints but I must say, last week I experienced great service from three of your local operators and I feel compelled to tell someone.
I am based in Adelaide and work with a tour wholesaler. We arrange tours for groups of people to travel around Australia. Last week both Nicole Graham (Sundowner Cruises) and Sandi Holman (Peppers Airlie Beach) went out of their way to assist one of our clients. In the process of arranging a thank you for them, I contacted the Thirsty Camel and spoke with Steve Woolhouse who also gave exceptional customer service.
In this day and age, when the computer and internet have taken over the world, it is fantastic to be on the receiving end of this type of customer service. Heather Pascoe-Smith BRIDGEWATER, SA