Data error leads to power loss
A DATA error was said to be responsible for the loss of electricity experienced by some Cannonvale residents last Thursday, October 16.
Ergon Energy’s Corporate Communications Manager Bob Pleash said there was a planned power interruption for parts of Cannonvale to allow for the replacement of switch gear in Abell Road and maintenance works on transformer equipment.
About 120 customers were expected to be affected in areas including Abell Road, Companion Way, Daydream Close, Fairweather Road, Hamilton Avenue, Keel Court, South Molle Boulevard and Whitehaven Crescent.
Mr Pleash said about 40 customers received notification that an interruption would happen between 7.30-8.30am, to enable generation equipment to be installed.
“This was done very quickly and customers ended up only being off for eight minutes,” he said.
Mr Pleash said notifications were also sent to the remaining customers advising of a planned interruption between 8.30am– 2.30pm.
“Unfortunately due to a data error, a small number of customers included in the original area targeted for generation were actually part of the broader interruption,” he explained.
“Ergon apologises for this and has put plans in place to rectify the network configuration for future reference.”
Mr Pleash said in these sorts of circumstances food was unlikely to spoil if refrigeration equipment was kept closed.
“However if customers feel they have suffered loss, they are entitled to submit a claim with accompanying details and bona fide evidence and Ergon will review under it a claims process,” he said.