Data er­ror leads to power loss


A DATA er­ror was said to be re­spon­si­ble for the loss of elec­tric­ity ex­pe­ri­enced by some Can­non­vale res­i­dents last Thurs­day, Oc­to­ber 16.

Er­gon En­ergy’s Cor­po­rate Com­mu­ni­ca­tions Man­ager Bob Pleash said there was a planned power in­ter­rup­tion for parts of Can­non­vale to al­low for the re­place­ment of switch gear in Abell Road and main­te­nance works on trans­former equip­ment.

About 120 cus­tomers were ex­pected to be af­fected in ar­eas in­clud­ing Abell Road, Com­pan­ion Way, Day­dream Close, Fair­weather Road, Hamil­ton Av­enue, Keel Court, South Molle Boule­vard and White­haven Cres­cent.

Mr Pleash said about 40 cus­tomers re­ceived no­ti­fi­ca­tion that an in­ter­rup­tion would hap­pen be­tween 7.30-8.30am, to en­able gen­er­a­tion equip­ment to be in­stalled.

“This was done very quickly and cus­tomers ended up only be­ing off for eight min­utes,” he said.

Mr Pleash said no­ti­fi­ca­tions were also sent to the re­main­ing cus­tomers ad­vis­ing of a planned in­ter­rup­tion be­tween 8.30am– 2.30pm.

“Un­for­tu­nately due to a data er­ror, a small num­ber of cus­tomers in­cluded in the orig­i­nal area tar­geted for gen­er­a­tion were ac­tu­ally part of the broader in­ter­rup­tion,” he ex­plained.

“Er­gon apol­o­gises for this and has put plans in place to rec­tify the net­work con­fig­u­ra­tion for fu­ture ref­er­ence.”

Mr Pleash said in th­ese sorts of cir­cum­stances food was un­likely to spoil if re­frig­er­a­tion equip­ment was kept closed.

“How­ever if cus­tomers feel they have suf­fered loss, they are en­ti­tled to sub­mit a claim with ac­com­pa­ny­ing de­tails and bona fide ev­i­dence and Er­gon will re­view un­der it a claims process,” he said.

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