Cus­tomers con­fused by NBN

Whitsunday Times - - LOCAL NEWS - By Dane Lilling­stone

UNCERTAINTY about NBN avail­abil­ity in Air­lie Beach and Can­non­vale has led some cus­tomers to com­plain the whole thing is a “joke”.

Annabelle Evans ini­tially raised the is­sue on the Facebook group Whit­sun­days Noticeboard.

“So much for NBN be­ing avail­able in all of Can­non­vale. The site was say­ing it’s ready, Tel­stra was say­ing it’s ready but build hasn’t even com­menced in my street and others around me,” she said.

Other com­plaints also rolled in.

“Yep we are with you! The in­stall got com­pleted like a year ago. Said it was all ready to go and now Tel­stra are say­ing NBN web­site is say­ing it's not ready yet! What the?” Ge­orgie Vic­tor wrote.

“I was ap­proved for Op­tus two months ago. Only to get a phone call that its not yet avail­able, what the fluff? I need it soon for my study- ing,” Lynne Tor­repalma-Ney­lan said.

“This just gets con­fus­ing but ap­par­ently there are some peo­ple con­nected in Twin Creek Court but when my neigh­bour went to con­nect with Tel­stra they told them the same story that its not avail­able in this street?” Jamie Mor­ris­sey added.

A spokesper­son from NBN Co said the ma­jor­ity of the region was now cov­ered.

“Over 10,500 premises in Air­lie Beach and Can­non­vale region can or­der an nbn ser­vice right now and ex­pe­ri­ence the ben­e­fits of su­per- fast broad­band,” she said.

“Ad­di­tion­ally, con­struc­tion is ex­pected to start in the third quar­ter of this year to pro­vide a fur­ther 610 premises in Wood­wark East and Can­non Val­ley with ac­cess to the nbn.”

The spokesper­son re­minded cus­tomers the switch to NBN was not au­to­matic.

“Res­i­dents and busi­nesses need to call their pre­ferred in­ter­net provider and choose a plan that best suits their needs,” she said.

Tel­stra Coun­try Wide area gen­eral man­ager Rachel Cliffe said there were no cur­rent plans for fur­ther roll­outs with 6348 premises in Can­non­vale/Air­lie Beach NBN ready. “NBN Co has not re­leased any de­tails about fur­ther roll out ac­tiv­ity,” she said.

The NBN Co spokesman said a map, up­dated weekly, would tell peo­ple if they were el­i­gi­ble. Go to nbnco.­out-map.html.

“So much for NBN be­ing avail­able in all of Can­non­vale.” Annabelle Evans

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