Families hit with large Ergon estimate bills
ERGON Energy has been praised for its mammoth efforts to restore power across the region after Tropical Cyclone Debbie but that appreciation is wearing thin in some communities, as families have returned home to find massive electricity bills.
From Bowen to Sarina, the company has issued statements with charges hundreds of dollars more than usual.
Confused at what could’ve caused such large usage, a few contacted Ergon Energy only to discover they had been dealt an ‘estimate’ after meter reading services had been stopped because of floodwater.
There was no meter reading in impacted areas, including from Mackay to Ayr. “In these areas, customers who were due to be billed will receive estimated bills and these will be based on the actual premise readings from the same time last year or previous reads,” Ergon said.
Others also questioned the $11.50 meter service charge - considering the bills were estimated.
In special circumstances, Ergon Energy does allow households to “self meter read”, but said they would “always contact customers in these situations”.
An Ergon spokesperson said “bills will be adjusted after the next actual meter read is recorded”.
HIGH COSTS: Ergon Energy crews working on power lines at Strathdickie in the aftermath of TC Debbie.