Speed of re­cov­ery im­press­ing vis­i­tors


staff, they re­ally bring ev­ery­thing to the ta­ble, without them you wouldn’t have a busi­ness.”

Ho­tels which reach the fi­nal­ist stage av­er­age 9.7 out of a pos­si­ble 10 points while the in­dus­try av­er­age is 7.2.

Mi­rage Whit­sun­days mar­ket­ing co-or­di­na­tor Ben Clif­ford said with their score of 9.8, it was re­ward­ing to know they were in a league of their own.

“It’s great recog­ni­tion for the ho­tel and area it­self, it’s say­ing we are in the top 3% of ho­tels world­wide for cus­tomer sat­is­fac­tion," he said.

Head of mar­ket­ing for Ho­tel­sCom­bined Aus­tralia and New Zealand said the award would send a strong mes­sage to tourists about the cred­i­bil­ity of fi­nal­ists.

“The awards al­low win­ning ho­tels to stand out from their com­peti­tors, espe­cially in crowded tourist ar­eas with lots of ac­com­mo­da­tion op­tions,” he said. “WOW, this place is amaz­ing! I can’t be­lieve what a great job you have all done clean­ing up.”

“I am so glad we came here – it’s beau­ti­ful.”

“We changed our hol­i­day plans to come here and sup­port you af­ter the cy­clone, and we are so glad we did – we had the best time.”

This is just some of the pos­i­tive and re­as­sur­ing com­ments from vis­i­tors this past week.

As far as tourists are con­cerned, the Whit­sun­days is still an amaz­ing place.

It bears some scars and will take a while to fully re­cover, but it is back.

Just like the ma­jor­ity of busi­nesses in town.

Many have suf­fered per­sonal and fi­nan­cial hard­ship but have put that aside and got on with the job.

The Cy­clone Re­cov­ery In­dus­try Fo­rum or­gan­ised by Whit­sun­day Re­gional Coun­cil and the cham­ber was a suc­cess and was at­tended by more than 250 peo­ple, with those af­fected want­ing to know what was avail­able and what the next steps were.

Bank­ing, gov­ern­ment and ATO rep­re­sen­ta­tives pre­sented a raft of op­tions and pack­ages.

While ap­pli­ca­tions for Im­me­di­ate Hard­ship have closed, you can still seek help by phon­ing the Com­mu­nity Re­cov­ery Hot­line on 1800 173 349.

Dis­as­ter loans and es­sen­tial cap­i­tal loans are avail­able through QRAA, as is Cat­e­gory C Dis­as­ter Fund­ing un­til Oc­to­ber 13.

Go on­line to www.qraa.qld.gov.au or phone 1800 623 946. Ev­ery busi­ness was af­fected and is en­ti­tled to grants.

Cham­ber rep­re­sen­ta­tives will meet with Qld DSITI next week to see what can be learned from the cy­clone re­gard­ing digital in­fra­struc­ture.

This data will im­prove weak points and help cre­ate bet­ter man­age­ment plans in the fu­ture.

NBN im­prove­ments to work without mains power is crit­i­cal and mobile charg­ing sta­tions and re­lief on cov­er­age charges needs to be con­sid­ered by tel­cos.

We con­tinue to meet with WRC’s Re­cov­ery Group to en­sure ef­fec­tive re­cov­ery strate­gies..


SUC­CESS: Man­ager at Pin­na­cles, Brent Jones and Sue Wat­son won gold at the Queens­land Tourism Awards last year.

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