Speed of recovery impressing visitors
staff, they really bring everything to the table, without them you wouldn’t have a business.”
Hotels which reach the finalist stage average 9.7 out of a possible 10 points while the industry average is 7.2.
Mirage Whitsundays marketing co-ordinator Ben Clifford said with their score of 9.8, it was rewarding to know they were in a league of their own.
“It’s great recognition for the hotel and area itself, it’s saying we are in the top 3% of hotels worldwide for customer satisfaction," he said.
Head of marketing for HotelsCombined Australia and New Zealand said the award would send a strong message to tourists about the credibility of finalists.
“The awards allow winning hotels to stand out from their competitors, especially in crowded tourist areas with lots of accommodation options,” he said. “WOW, this place is amazing! I can’t believe what a great job you have all done cleaning up.”
“I am so glad we came here – it’s beautiful.”
“We changed our holiday plans to come here and support you after the cyclone, and we are so glad we did – we had the best time.”
This is just some of the positive and reassuring comments from visitors this past week.
As far as tourists are concerned, the Whitsundays is still an amazing place.
It bears some scars and will take a while to fully recover, but it is back.
Just like the majority of businesses in town.
Many have suffered personal and financial hardship but have put that aside and got on with the job.
The Cyclone Recovery Industry Forum organised by Whitsunday Regional Council and the chamber was a success and was attended by more than 250 people, with those affected wanting to know what was available and what the next steps were.
Banking, government and ATO representatives presented a raft of options and packages.
While applications for Immediate Hardship have closed, you can still seek help by phoning the Community Recovery Hotline on 1800 173 349.
Disaster loans and essential capital loans are available through QRAA, as is Category C Disaster Funding until October 13.
Go online to www.qraa.qld.gov.au or phone 1800 623 946. Every business was affected and is entitled to grants.
Chamber representatives will meet with Qld DSITI next week to see what can be learned from the cyclone regarding digital infrastructure.
This data will improve weak points and help create better management plans in the future.
NBN improvements to work without mains power is critical and mobile charging stations and relief on coverage charges needs to be considered by telcos.
We continue to meet with WRC’s Recovery Group to ensure effective recovery strategies..
SUCCESS: Manager at Pinnacles, Brent Jones and Sue Watson won gold at the Queensland Tourism Awards last year.