Long wait is leav­ing res­i­dent in the dark

Whitsunday Times - - NEWS - Ja­cob Wil­son ja­cob.wil­son@whit­sun­day­times.com.au

“WE ARE the for­got­ten peo­ple.”

This is the view of Wil­son’s Beach res­i­dent Bel Gater, who has been lit­er­ally left in the dark with re­spect to her cy­clone in­surance claim.

An elec­tri­cal cir­cuit prob­lem has re­stricted power to one side of her home and if the prob­lem isn’t fixed soon the power could be com­pletely dis­con­nected.

“We got a de­fect no­tice on half of the house from Er­gon and when the Er­gon guy rang me he gave me six months to fix it,” Ms Gater said.

“We are at the eight-week mark so Er­gon could po­ten­tially cut us off be­cause we haven’t had any­one here to fix it.

“The big thing is there is no trans­parency and the in­surance com­pany can’t give us time-frames and we don’t know what is go­ing on.”

Ms Gater’s kids, Matilda and Os­car, have also been forced to sleep in the lounge room due to sig­nif­i­cant flood dam­age caused to their rooms.

Ms Gater said dam­age caused to the house down pipes was a high pri­or­ity job as the prop­erty re­lied on tank wa­ter.

“We can’t spend so much money fix­ing some­thing when it’s the in­surance com­pany’s re­spon­si­bil­ity,” she said.

Ms Gater did not re­veal her in­surance com­pany as she did not want any­thing to neg­a­tively af­fect her ap­pli­ca­tion.

Can­non­vale res­i­dent Denise Norder how­ever, is not hav­ing to jump through in­surance hoops.

“We had an as­ses­sor come out ap­prox­i­mately four days af­ter the claim was made by us to Sun­corp and the as­ses­sors were re­ally help­ful and re­spect­ful of the dam­age,” she said.

“The scope of works came through within a week of the as­ses­sor com­ing (but) we didn’t want to go ahead with it be­cause we are very busy and don’t need the dis­rup­tion of mov­ing out of the house so a cash pay­ment was or­gan­ised.”

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