Res­i­dents urged to stand firm

Whitsunday Times - - NEWS - Ja­cob Wil­son ja­cob.wil­son@whit­sun­day­times.com.au

A NUM­BER of Whit­sun­day res­i­dents are not will­ing to pub­licly dis­cuss their strug­gles to have lo­cal trades­peo­ple do cy­clone re­pair work through their in­surance com­pa­nies.

One res­i­dent who wanted to re­main anony­mous said they ex­pe­ri­enced a great deal of stress while deal­ing with the in­surance com­pany but urged oth­ers to stay firm and be aware of their rights. “We pay our pol­icy on time but when it comes to them pay­ing out they do ev­ery­thing pos­si­ble to hin­der us and put stress and pressure on us un­til we even­tu­ally, I be­lieve, give in and take what­ever they of­fer,” the res­i­dent said, adding: “I fol­lowed my builder’s ad­vice and sent sev­eral strong let­ters and sim­ply re­fused to bow”.

An­other res­i­dent said their ex­pe­ri­ence with in­surance-pre­ferred trades­peo­ple left a lot to be de­sired. “They stuffed me around with times they would show up and I think that their quote was over-in­flated for how lit­tle time they spent here,” the res­i­dent said.

“The more peo­ple I talk to are choos­ing to take cash set­tle­ment so that they can do the works at their own pace us­ing lo­cal builders, which is good and what I will do for my ma­jor house works.”

Any­one with in­surance in­quiries can phone the In­surance Coun­cil of Aus­tralia on 1300 728 228.

PHOTO: PETER CAR­RUTHERS

DAM­AGE: In­surance is­sues are get­ting un­der the skin of some Whit­sun­day res­i­dents.

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