Cy­clone no match for Ray White

Ray White team pow­ers through post-TC Deb­bie

Whitsunday Times - - ADVERTISING FEATURE -

WHEN Cy­clone Deb­bie tore through the Whit­sun­days on March 28, Ray White’s first pri­or­ity was their tenants.

“The ini­tial 24 hours af­ter the cy­clone were dif­fi­cult be­cause even when the cy­clone was go­ing on, we were get­ting calls from tenants say­ing they were los­ing their roof, los­ing things off their bal­cony and we just didn’t know what was go­ing to hap­pen,” owner of Ray White Whit­sun­day Belinda Beale said.

In the days lead­ing up to the cy­clone, Mrs Beale and her hus­band Mark knew the cat­e­gory four sys­tem was go­ing to be dif­fer­ent to any other cy­clone they’d ex­pe­ri­enced.

“This time we were re­ally or­gan­ised,” Mrs Beale said.

“I had sent our cor­po­rate team in Bris­bane the con­tact de­tails of ev­ery owner and tenant.”

On the Satur­day af­ter the cy­clone, it was all hands on deck with ev­ery staff mem­ber com­ing in and work­ing 10 days straight.

“Thank­fully we still had Tel­stra be­cause if we didn’t, there would have been no way that we could have op­er­ated,” Mrs Beale said.

“We were able to hotspot to an iPhone and lap­top so it was chaotic but it was an or­gan­ised chaos.”

It wasn’t just in the of­fice where staff were work­ing hard but out on the grounds too.

Mrs Beale said in the af­ter­math, many of the sales team were out re­mov­ing trees from the driveways of tenants and also tak­ing care of their own homes.

Thank­fully, Ray White re­ceived min­i­mal dam­age to the of­fice.

Mr Beale said with the work­load in­creased, for­mer prop­erty man­ager Karen Mac­don­ald was re­cruited to the role of dis­as­ter re­cov­ery man­age­ment.

“Her job was to fol­low up with in­surance com­pa­nies, own­ers, tenants, trades­peo­ple and work with trades­peo­ple,” Mr Beale said.

“We had other work­ers who needed to do their job,” he said.

“And if they’re deal­ing with 500-600 in­surance claims, they don’t have time to chase it up.”

PHOTO: CON­TRIB­UTED

GAME PLAN: It was all hands on deck at Ray White Whit­sun­day af­ter Cy­clone Deb­bie.

HELP: Ray White’s Paul Skin­ner tear­ing up car­pet from tenants prop­erty.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.