Recover from stubborn infections
1 Zap nasty malware
If you can restart your PC in Safe mode – see the main body text opposite to find out how – with networking, then go to www.vipre.com/support/rescue/ to download a free tool that specialises in removing stubborn malware. If you can’t get online in Safe mode, download it on a clean PC and transfer it across.
2 Scan with two engines
If you can boot your PC, but can’t get into Safe mode and have limited access to your system, download and install the portable Emsisoft Emergency Kit (www.emsisoft.com/en/ software/eek/) on to a USB flash drive on a clean PC. Be warned, it’s 311MB, so make sure the drive has enough free space.
3 Prepare the scanner
Launch the tool on your clean PC, and select the Emergency Kit Scanner. Click Yes when prompted to download the latest updates. Once that’s done, close the tool, and then plug the drive into your infected PC. Launch the scanner tool again – you should see that it’s now up to date.
4 Scan and remove
For basic malware infections, click Malware Scan. If you suspect that your PC has been infected by a rootkit, click Custom Scan and tick ‘Use direct disk access’ before clicking Next. You can also perform a custom scan to root out potentially unwanted programs (PUPs) if you so wish.
5 Create bootable disc
If all else fails, create a Kaspersky Rescue Disk – download the ISO from https://support.kaspersky.com/viruses/rescuedisk to a clean PC. Either right-click the ISO and choose ‘Burn image’ or use a tool, such as Rufus (https://rufus.akeo.ie/), to create bootable media stored on a USB flash drive.
6 Boot and scan
Restart your PC from your boot media – if your PC has a UEFI and it doesn’t work, you’ll need to go into your UEFI settings to make sure that compatibility mode is enabled to support the rescue disk. Once loaded, let Kaspersky Rescue Disk scan and remove any infections, then reboot your machine.