Moira Com­mu­nity Sat­is­fac­tion Sur­vey has com­menced

Yarrawonga Chronicle - - Front Page -

Moira Shire res­i­dents are in­vited to share their views on Coun­cil’s per­for­mance with the an­nual Lo­cal Gov­ern­ment Com­mu­nity Sat­is­fac­tion Sur­vey now un­der­way.

The sur­vey is com­mis­sioned by the Vic­to­rian Gov­ern­ment on be­half of Vic­to­rian coun­cils in­clud­ing Moira Shire.

Moira Shire Mayor Li­bro Mus­tica urged com­mu­nity mem­bers to par­tic­i­pate in the tele­phone sur­vey pro­gram that will cap­ture the views of 500 Moira Shire res­i­dents and ratepay­ers.

“Over a three-week pe­riod from Feb­ru­ary 1 your house­hold may re­ceive a call from an in­de­pen­dent mar­ket re­search agency called Na­tional Field Ser­vices who has been com­mis­sioned to un­der­take the sur­vey,” Cr Mus­tica said.

“These calls may be made out­side of busi­ness hours and on week­ends.

“The sur­vey pro­vides a snapshot of com­mu­nity views on our per­for­mance across a range of mea­sures.

“It helps us iden­tify ways to im­prove our ser­vice de­liv­ery and plan for the fu­ture.

“We en­cour­age your par­tic­i­pa­tion; if you do have any queries or con­cerns about the sur­vey please call our Cus­tomer Ser­vice team.

“We ap­pre­ci­ate your an­tic­i­pated par­tic­i­pa­tion to as­sist us with your valu­able feed­back.”

The sur­vey is de­liv­ered by an in­de­pen­dent re­search agency to en­sure in­di­vid­ual re­sponses re­main con­fi­den­tial.

Only the over­all re­sults are shared with Coun­cil.

“The sur­vey re­sults are pub­lished on our web­site and re­ported through the Know Your Coun­cil web­sites,” Cr Mus­tica said.

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