Sewa Cus­tomer Ser­vice Week be­gins on Mon­day

The Gulf Today - - HOME - BY A STAFF RE­PORTER

SHAR­JAH: Shar­jah Elec­tric­ity and Wa­ter Au­thor­ity (Sewa) is all set to launch its first ever Sewa Cus­tomer Ser­vice Week on Sun­day in line with the Na­tional Cus­tomer Ser­vice Week. The cel­e­bra­tion, which is be­ing marked from Oct.1-4, is on the theme “Ex­ceed­ing Ex­pec­ta­tions! Every Cus­tomer, Every Time.”

Sewa will be the irst ever util­ity com­pany in the Gulf re­gion to be cel­e­brat­ing Cus­tomer Ser­vice Week which will pro­vide a unique op­por­tu­nity for ser­vice and sup­port to our cus­tomers. Not only will it fo­cus on its cus­tomers, it will also pro­vide op­por­tu­nity for the pro­fes­sion­als around the or­gan­i­sa­tion to join in the cel­e­bra­tion and aware them the im­por­tant role that cus­tomer ser­vice plays in every touch point.

Sewa Chair­man Dr. Rashid Alleem said, “It has been a great year so far, we have had a lot of achieve­ments, and the goal is al­ways to build growth, be com­pet­i­tive, and es­tab­lish an out­stand­ing work­place. We be­lieve growth, pros­per­ity and suc­cess rests heav­ily upon ex­ceed­ing cus­tomer ex­pe­ri­ence.

“No mat­ter what your in­dus­try or busi­ness model, cus­tomer re­ten­tion rate is a great in­di­ca­tor of how happy your cus­tomers are and usu­ally how likely they are to stick around. Ev­ery­thing Sewa does need to make sense of how to re­tain cus­tomers by meet­ing their needs, so we put cus­tomer as a fun­da­men­tal el­e­ment of our mis­sion and en­sured that all our ac­tiv­i­ties and re­sources are syn­chro­nised and in­te­grated around our cus­tomer’s cur­rent and fu­ture needs, wants and ex­pec­ta­tions,” he stated.

Sewa is al­ways keen on im­prov­ing its Cus­tomer Hap­pi­ness Cen­tres in Shar­jah by strate­gis­ing cus­tomer driven and cus­tomer fo­cused ap­proaches. The core ob­jec­tives of Sewa CSW will be to boost morale, mo­ti­va­tion, and en­cour­age team­work; re­ward/award front­line reps for the vi­tal work they do all year long; raise or­gan­i­sa­tion-wide aware­ness of the im­por­tance of cus­tomer ser­vice; thank other de­part­ments for their sup­port; re­mind cus­tomers of our com­mit­ment to cus­tomer sat­is­fac­tion and cre­ate a cus­tomer-cen­tric cul­ture.

“We are the only util­ity com­pany of the Gulf re­gion which cel­e­brated this premier event suc­cess­fully by in­cor­po­rat­ing our revered cus­tomers and our em­ploy­ees. The event served a dual pur­pose – boost cus­tomer ex­pe­ri­ence and mo­ti­vate our em­ploy­ees, since they are the rea­son be­hind every cus­tomer’s hap­pi­ness. I would like to ex­tend a spe­cial note of grat­i­tude to our em­ploy­ees who con­sis­tently en­sure the re­li­able ser­vices and prod­ucts. You all live our val­ues each day,” said Dr Rashid Alleem.

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