Cap­i­tal Cen­tre Ar­jaan achieves healthy 2016 per­for­mance

Travel Daily ME - - News -

Cap­i­tal

Cen­tre Ar­jaan by Rotana has re­ported a healthy 2016 per­for­mance ex­celling across sev­eral key in­di­ca­tors.

Guest and col­league en­gage­ment ranked highly, with the Abu Dhabi prop­erty scor­ing 78% in the com­pa­ny­wide ‘En­gage to life’ col­league en­gage­ment sur­vey, 11% more than the 67% tar­get.

The ho­tel also scored 99% in a mys­tery au­dit sur­vey that cov­ered all ser­vice-re­lated op­er­a­tions and in terms of guest on­line sur­veys, Cap­i­tal Cen­tre Ar­jaan by Rotana achieved an over­all rat­ing of 4.3 stars out of 5 stars across all on­line chan­nels such as book­ing.com and TripAd­vi­sor.

In terms of ho­tel sur­veys, which are com­pleted by the guest at the end of their stay, the prop­erty achieved a score of 87.1, ex­ceed­ing its tar­get of 86.4.

In ad­di­tion, the ho­tel con­sis­tently main­tained oc­cu­pancy lev­els of 80% dur­ing 2016 and si­mul­ta­ne­ously achieved the high­est Av­er­age Daily Rate (ADR) in its com­pet­i­tive set. Click here for full story

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