Air NZ, Deutsche Hos­pi­tal­ity, Delta and Land­mark Man­darin Ori­en­tal...

Travel Daily ME - - News -

Air New Zealand has teamed up with Com­mBank to trial the use of ro­bot cus­tomer ser­vice agents at Syd­ney Air­port. A five-day ex­per­i­ment utilised Chip CAN­droid, the bank’s so­cial hu­manoid ro­bot, which in­ter­acted with and as­sisted Air New Zealand cus­tomers check­ing in and at the gate prior to board­ing. This fol­lows a pre­vi­ous trial of Os­car, the ar­ti­fi­cial in­tel­li­gence-backed chat­bot, which was in­tro­duced at the air­line's bio­met­ric bag drops to iden­tify pas­sen­gers.

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