ABTA makes state­ment in re­la­tion to Monarch's col­lapse

Travel Daily ME - - News -

The As­so­ci­a­tion of Bri­tish Travel Agents (ABTA) has re­leased the fol­low­ing state­ment about Bri­tish air­line Monarch:

“ABTA is aware that Monarch Travel Group has, re­gret­tably, ceased trad­ing. Monarch Travel Group op­er­ated an air­line busi­ness and sev­eral busi­nesses that sold hol­i­days and other travel ar­range­ments, in­clud­ing one ABTA Mem­ber com­pany, Monarch Hol­i­days Ltd.

“We un­der­stand that the CAA is man­ag­ing a planned pro­gramme of repa­tri­at­ing 110,000 cus­tomers who are cur­rently over­seas, over the next two weeks. The CAA have ad­vised that for cus­tomers not due to re­turn im­me­di­ately, there is no re­quire­ment to cut short their stay.

“ABTA’s im­me­di­ate aim is to help cus­tomers to nav­i­gate through the process of ei­ther con­tin­u­ing with their hol­i­day ar­range­ments, re­cov­er­ing their money, or re­book­ing their travel ar­range­ments.

We are also pro­vid­ing ABTA Mem­ber com­pa­nies, who may have cus­tomers trav­el­ling on Monarch flights or us­ing other ser­vices, with the most up to date guid­ance and in­for­ma­tion.

“The vast ma­jor­ity of hol­i­day­mak­ers’ ar­range­ments will be cov­ered through dif­fer­ent types of fi­nan­cial pro­tec­tion in­clud­ing credit and some debit card schemes, and they will ei­ther be en­ti­tled to a re­fund, or if they’ve booked through another travel com­pany, they should con­tact them to dis­cuss op­tions which may in­clude re-book­ing or al­ter­na­tive ar­range­ments.

“As there are a num­ber of dif­fer­ent com­pa­nies in­volved, what cus­tomers should do next will de­pend on what kind of travel ar­range­ment they have booked and with whom. ABTA has de­vel­oped spe­cific guid­ance for cus­tomers in re­la­tion to each in­di­vid­ual com­pany, in­clud­ing how to progress a claim where ap­pli­ca­ble, which is avail­able at abta.com/monarch.”

Newspapers in English

Newspapers from Bahrain

© PressReader. All rights reserved.