Roaming bill costly, too late
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Dear FTC, I TRAVELLED for two weeks’ holiday in mid-april this year. I took my smartphone because I was not sure about the telephone system at my destination and I needed to be in contact with my family at home. While there, I used my cellphone as infrequently as possible because I did not want to come home to a huge bill.
At the end of May I received a bill for $251.32, which was higher than my normal bill. I assumed that this related to my holiday. At the end of June, however, I received a bill for more than $2000, which Flow says reflects my roaming costs! Why did it take so long for them to bill me for roaming and what can I do to make sure this doesn’t happen again? – ROAMING WRANGLE
Dear Roaming Wrangle, There are many reasons why this may have occurred, one of which is the length of time it takes to determine a customer’s service use when overseas. Local mobile companies are challenged by the fact that it often takes a long time for them to receive the relevant information on your roaming activities from their international counterparts. However, here are some ways that you can reduce your roaming costs in the future.
1) Turn off your data. When your phone is not connected to a Wi-fi signal, many background processes still use data. This often includes downloading videos, messages, and so on that are sent to you over social media.
If you are unsure of how to turn off the data, turn off your phone unless you absolutely mustuse it.
2) Turn off your voicemail. Even though you probably won’t be able to access your voicemail, your phone will continue to receive it. This increases your charges.
3) Before you travel, research roaming packages that could help you reduce roaming costs. You can also look out for advertisements when you depart the airport, which may highlight such packages.
Remember that surfing the Internet and watching videos when roaming is more expensive that when at home.
If you are planning to travel and require further information, feel free to contact Cable & Wireless (Barbados) Limited (C&W) at 1-800-8042994.
If you have any questions, email us at email@example.com, call us at 424-0260 or visit