Stuck in damp house with wrong board
A St Michael man is accusing manufacturing company H. Jason Jones of misleading him and giving unsatisfactory customer service.
Ryan Baptiste, of Southport Lane, The Pine, said he was now living in a damp house after purchasing more than $140 in MGO (Magnesium Oxide) board on the recommendation of a salesman at H. Jason Jones.
“I started building my house here on family land, so I went to order some concrete (cement) board from a guy from around here who works at Jason Jones, but he told me there was a better one called MGO board, so I ordered that instead.
“It came in February and I get a carpenter to put it up. By June, when the rains were heavy, I realise the board holding a lot of water, absorbing it like cardboard, it was even wet to the touch inside. That’s when I realised this can’t be no quality board,” he said.
The irate man said he made a complaint and management of H. Jason Jones visited his home but told him he should have done his research before buying the board
“Them tell me the board isn’t waterproof and I should have known what I was buying, but it is their salesman who tell me it was better. How can they turn around and put the blame on me? I was going to get concrete board. To me, this [MGO] board is bootleg, concrete board don’t give this problem,” he said.
A check online showed various sites extolling the virtues of MGO board as a cheaper, durable alternative to drywall and cement board.
However, a 2016 paper published in the International RILEM Conference on Materials,
Systems and Structures in Civil Engineering said the boards could absorb moisture, resulting in damage.
Baptiste said the company had agreed to reimburse him, but he would have to remove the board and send it back to them. He said this was not a viable solution as it would leave him without walls to his home as well as having to find the money to get a carpenter to undo the work.
Instead, he proposed H. Jason Jones pay for him to put trowel plastic on his home, especially since this was one of the solutions they had put forward in the first place.
“They tell me I would have to treat the board and put on trowel plastic, but that is something you do when you feel like it or can afford it, not because water seeping through inferior board. I don’t have the money for that, they should fund that as reimbursement. But they are saying I either give back the board and take down my house, or it’s my loss,” he said.
The WEEKEND NATION contacted management at H. Jason Jones for a comment. However, none was forthcoming up to Press time. A spokesperson said the CEO was out of the island.( CA)
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