Offering Quality Internet Service
Velcom offers money back guarantees to wired Internet service subscribers
Velcom’s wired Internet access service is now available in over 100 shopping and business centers in Minsk. The mobile carrier also offers custom-made solutions to connect corporations in any part of Belarus. Not so long ago velcom made another step to meet needs of corporate clients by increasing the quality of technical support and by becoming the first Belarusian ISP to guarantee the return of money to wired Internet service subscribers. If Ethernet connection quality and service parameters fail to live up to the contract standards, customers will get their money back by default in addition to compensations.
A service level agreement (SLA) is what the new options are all about. The practice is popular among ISPs abroad. Only telecommunication companies with high-quality infrastructure and welldeveloped network applications can offer the option.
“Although all ISPs must comply with the minimal requirements for the quality of broadband Internet access in line with government standards and demands of the market, only velcom has been able to guarantee higher parameters and bear the financial responsibility for failure,” noted Pavel Gonchar, Head of velcom’s Wired Communications Development Division.
Velcom offers high-speed secure Internet access to corporate clients using Ethernet technology and its own fiber
optic network. At present velcom’s Ethernet-powered Internet access is available to virtually every second business center in Minsk, for instance, in Orlan, Port, Zamok, Omega Tower, OUTLeto, Chizhovka Arena, and other ones.
Velcom offers three lineups of Web.Magistral price plans based on Ethernet technology to corporate clients — P, M, and E. The price plans have no data caps, with the top access speed as high as 150Mbps. The M lineup offers Internet access while the P lineup offers networking between remote office locations without Internet access. The cost of both starts from Br176,000 per month. The most exacting clients opt for the E lineup that offers guaranteed Internet access bandwidth.
Apart from standard solutions available in business centers velcom does not shy away from offering solutions designed to meet the needs of specific customers. The custom-made solutions are not restricted by the client’s location and the technical sophistication of the project. The custom-made solutions are bundled with the Svoya Web.Magistral price plan. If Internet access infrastructure needs to be built from scratch, Internet access speed can go as high as 10Gbps.
“The great spare bandwidth reserves and the architecture of velcom’s backbone network allow us to offer solutions with any degree of complexity,” pointed out velcom’s representative. “To tackle unconventional tasks, the entire range of mobile and wired communication instruments is used.”
The Service Level option is a good addition to the price plan. It enables wired Internet access subscribers to get improved technical support and guaranteed quality of communication. The Service Level options are Basic, Advanced, and Maximum.
The Basic service level option is available to all the wired Internet access subscribers of velcom by default at no extra cost. Even this option greatly exceeds the parameters stipulated by government regulations. The Advanced service level option costs Br599,000 extra while the Maximum service level option costs as much as Br1,699,000 per month. The two options have been worked out to match the growing demand of medium and large businesses, including telecommunication companies and banks. The two service level options are available only in Minsk for now.
The Advanced and Maximum options are bundled with modern equipment, a backup 3G
channel, and improved minimum bandwidth. Apart from that, subscribers enjoy 24/7 technical support, free-of-charge equipment replacement, the shortest time for fixing communication lines, and continuous monitoring of the subscriber’s line performance. If due to any reasons velcom fails to honor the contract commitments, the company will return the money and will provide a compensation as large as the subscriber fee.
“The introduction of subscriber level agreements on the Belarusian market has allowed greatly improving the quality of communication and service. Instead of promises velcom now bears the financial responsibility for the quality of service,” stressed Pavel Gonchar. “One may wonder why we have to undertake these commitments. We believe that without such commitments it is impossible to position ourselves as a premium wired Internet service provider.”
Thus, velcom’s customers are guaranteed quality broadband access and topnotch accompanying services. Applications for wired Internet access and the service level agreement can be submitted via the customer helpdesk by dialing 411 or 410 or by sending an email to firstname.lastname@example.org.