Of­fer­ing Qual­ity In­ter­net Ser­vice

Vel­com of­fers money back guar­an­tees to wired In­ter­net ser­vice sub­scribers

Economy of Belarus - - CONTENTS - TIN 101528843

Vel­com’s wired In­ter­net ac­cess ser­vice is now avail­able in over 100 shop­ping and busi­ness cen­ters in Minsk. The mo­bile car­rier also of­fers cus­tom-made so­lu­tions to con­nect cor­po­ra­tions in any part of Be­larus. Not so long ago vel­com made an­other step to meet needs of cor­po­rate clients by in­creas­ing the qual­ity of tech­ni­cal sup­port and by be­com­ing the first Be­laru­sian ISP to guar­an­tee the re­turn of money to wired In­ter­net ser­vice sub­scribers. If Eth­er­net con­nec­tion qual­ity and ser­vice pa­ram­e­ters fail to live up to the con­tract stan­dards, cus­tomers will get their money back by de­fault in ad­di­tion to com­pen­sa­tions.

A ser­vice level agree­ment (SLA) is what the new op­tions are all about. The prac­tice is pop­u­lar among ISPs abroad. Only telecom­mu­ni­ca­tion com­pa­nies with high-qual­ity in­fra­struc­ture and wellde­vel­oped net­work ap­pli­ca­tions can of­fer the op­tion.

“Al­though all ISPs must com­ply with the min­i­mal re­quire­ments for the qual­ity of broad­band In­ter­net ac­cess in line with gov­ern­ment stan­dards and de­mands of the mar­ket, only vel­com has been able to guar­an­tee higher pa­ram­e­ters and bear the fi­nan­cial re­spon­si­bil­ity for fail­ure,” noted Pavel Gon­char, Head of vel­com’s Wired Com­mu­ni­ca­tions De­vel­op­ment Di­vi­sion.

Vel­com of­fers high-speed se­cure In­ter­net ac­cess to cor­po­rate clients us­ing Eth­er­net tech­nol­ogy and its own fiber

op­tic net­work. At present vel­com’s Eth­er­net-pow­ered In­ter­net ac­cess is avail­able to vir­tu­ally ev­ery sec­ond busi­ness cen­ter in Minsk, for in­stance, in Or­lan, Port, Zamok, Omega Tower, OUTLeto, Chizhovka Arena, and other ones.

Vel­com of­fers three line­ups of Web.Magis­tral price plans based on Eth­er­net tech­nol­ogy to cor­po­rate clients — P, M, and E. The price plans have no data caps, with the top ac­cess speed as high as 150Mbps. The M lineup of­fers In­ter­net ac­cess while the P lineup of­fers net­work­ing be­tween re­mote of­fice lo­ca­tions with­out In­ter­net ac­cess. The cost of both starts from Br176,000 per month. The most ex­act­ing clients opt for the E lineup that of­fers guar­an­teed In­ter­net ac­cess band­width.

Apart from stan­dard so­lu­tions avail­able in busi­ness cen­ters vel­com does not shy away from of­fer­ing so­lu­tions de­signed to meet the needs of spe­cific cus­tomers. The cus­tom-made so­lu­tions are not re­stricted by the client’s lo­ca­tion and the tech­ni­cal so­phis­ti­ca­tion of the project. The cus­tom-made so­lu­tions are bun­dled with the Svoya Web.Magis­tral price plan. If In­ter­net ac­cess in­fra­struc­ture needs to be built from scratch, In­ter­net ac­cess speed can go as high as 10Gbps.

“The great spare band­width re­serves and the ar­chi­tec­ture of vel­com’s back­bone net­work al­low us to of­fer so­lu­tions with any de­gree of com­plex­ity,” pointed out vel­com’s rep­re­sen­ta­tive. “To tackle un­con­ven­tional tasks, the en­tire range of mo­bile and wired com­mu­ni­ca­tion in­stru­ments is used.”

The Ser­vice Level op­tion is a good ad­di­tion to the price plan. It en­ables wired In­ter­net ac­cess sub­scribers to get im­proved tech­ni­cal sup­port and guar­an­teed qual­ity of com­mu­ni­ca­tion. The Ser­vice Level op­tions are Ba­sic, Ad­vanced, and Max­i­mum.

The Ba­sic ser­vice level op­tion is avail­able to all the wired In­ter­net ac­cess sub­scribers of vel­com by de­fault at no ex­tra cost. Even this op­tion greatly ex­ceeds the pa­ram­e­ters stip­u­lated by gov­ern­ment reg­u­la­tions. The Ad­vanced ser­vice level op­tion costs Br599,000 ex­tra while the Max­i­mum ser­vice level op­tion costs as much as Br1,699,000 per month. The two op­tions have been worked out to match the grow­ing de­mand of medium and large busi­nesses, in­clud­ing telecom­mu­ni­ca­tion com­pa­nies and banks. The two ser­vice level op­tions are avail­able only in Minsk for now.

The Ad­vanced and Max­i­mum op­tions are bun­dled with mod­ern equip­ment, a backup 3G

chan­nel, and im­proved min­i­mum band­width. Apart from that, sub­scribers en­joy 24/7 tech­ni­cal sup­port, free-of-charge equip­ment re­place­ment, the short­est time for fix­ing com­mu­ni­ca­tion lines, and con­tin­u­ous mon­i­tor­ing of the sub­scriber’s line per­for­mance. If due to any rea­sons vel­com fails to honor the con­tract com­mit­ments, the com­pany will re­turn the money and will pro­vide a com­pen­sa­tion as large as the sub­scriber fee.

“The in­tro­duc­tion of sub­scriber level agree­ments on the Be­laru­sian mar­ket has al­lowed greatly im­prov­ing the qual­ity of com­mu­ni­ca­tion and ser­vice. In­stead of prom­ises vel­com now bears the fi­nan­cial re­spon­si­bil­ity for the qual­ity of ser­vice,” stressed Pavel Gon­char. “One may won­der why we have to un­der­take these com­mit­ments. We be­lieve that with­out such com­mit­ments it is im­pos­si­ble to po­si­tion our­selves as a premium wired In­ter­net ser­vice provider.”

Thus, vel­com’s cus­tomers are guar­an­teed qual­ity broad­band ac­cess and top­notch ac­com­pa­ny­ing ser­vices. Ap­pli­ca­tions for wired In­ter­net ac­cess and the ser­vice level agree­ment can be sub­mit­ted via the cus­tomer helpdesk by di­al­ing 411 or 410 or by send­ing an email to in­ter­net@vel­com.by.

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