A step in the right di­rec­tion

Bhutan Times - - Editorial -

The gov­ern­ment launched the e Desk a web based on­line mon­i­tor­ing tool for the Prime Min­is­ter re­cently. It is the part of the com­mit­ment the Prime Min­is­ter has to­wards en­hanc­ing ac­count­abil­ity and ef­fi­cient public ser­vice de­liv­ery through the G2C of­fice.

The Prime Min­is­ter had said that the de­liv­ery of public ser­vices at the right time, at the right place and in the right man­ner is a nec­es­sary pre­con­di­tion for good gov­er­nance. The launch­ing of the E desk is a step in the right di­rec­tion to­wards putting in place a strong men­tor­ing eval­u­a­tion sys­tem for ser­vice de­liv­ery in Bhutan.

The ser­vice pro­vides a snap shot of the G2C ser­vices along with the graph­i­cal rep­re­sen­ta­tion of the G2C ap­pli­ca­tion process and its his­tor­i­cal trends of the G2C ser­vices. It also keeps track of the live data re­lat­ing to the 24 ser­vices pro­vided by the five min­istries. The sys­tem will al­low the Prime Min­is­ter to track the ap­pli­ca­tion process of the ser­vices and will pro­vide the statis­tics on the num­ber of ap­pli­ca­tions re­ceived, ap­proved, re­jected and es­ca­lated at var­i­ous lev­els within the Min­istry, De­part­ments and ser­vices.

The es­ca­lated sum­mary will be pro­vided with dif­fer­ent colors like green for one time, or­ange at risk and red for de­layed. The ser­vices in red zone can be sub­ject to in­quiry by the Prime Min­is­ter by email to the con­cerned Min­is­ter or the Sec­re­tary.

The sys­tem has been de­signed in such way that it will auto gen­er­ate a time stamp at the time of the sub­mis­sion of the ap­pli­ca­tion in or­der for the ap­pli­cant to be aware of the ex­pected time for de­liv­ery of ser­vice.

Due to lack of es­tab­lished mech­a­nism for track­ing and eval­u­a­tion sys­tem for ser­vice de­liv­ery agen­cies in Bhutan. With the launch­ing of this eDesk sys­tem the gov­ern­ment hopes to make agen­cies more accountable through this mon­i­tor­ing tool. Fur­ther the es­ca­la­tion sum­mary will be an im­por­tant in­di­ca­tor dur­ing the eval­u­a­tion at the end of the year of the per­for­mance agree­ment of agen­cies since it will be linked to the manda­tory in­di­ca­tor for ser­vice de­liv­ery un­der GPMS.

The G2C of­fice has al­ready un­der­taken to keep the eDesk sys­tem dy­namic with con­tin­u­ous up –da­tion to make the sys­tem more ef­fi­cient, ef­fec­tive and accountable and on time. The im­me­di­ate plan is to in­te­grate ser­vices such as se­cu­rity clear­ance, au­dit clear­ance and ser­vices pro­vide by the Min­istry of Labour and Hu­man Re­sources, which were de­vel­oped out­side the G2C sys­tem into the eDesk to achieve com­pre­hen­sive con­ver­gence of the eDesk.

With such a good ini­tia­tive taken by the gov­ern­ment, the ser­vice de­liv­ery will def­i­nitely help the poor and needy pop­u­la­tion and that is what they voted for at the time of the elec­tion.

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