A step in the right direction
The government launched the e Desk a web based online monitoring tool for the Prime Minister recently. It is the part of the commitment the Prime Minister has towards enhancing accountability and efficient public service delivery through the G2C office.
The Prime Minister had said that the delivery of public services at the right time, at the right place and in the right manner is a necessary precondition for good governance. The launching of the E desk is a step in the right direction towards putting in place a strong mentoring evaluation system for service delivery in Bhutan.
The service provides a snap shot of the G2C services along with the graphical representation of the G2C application process and its historical trends of the G2C services. It also keeps track of the live data relating to the 24 services provided by the five ministries. The system will allow the Prime Minister to track the application process of the services and will provide the statistics on the number of applications received, approved, rejected and escalated at various levels within the Ministry, Departments and services.
The escalated summary will be provided with different colors like green for one time, orange at risk and red for delayed. The services in red zone can be subject to inquiry by the Prime Minister by email to the concerned Minister or the Secretary.
The system has been designed in such way that it will auto generate a time stamp at the time of the submission of the application in order for the applicant to be aware of the expected time for delivery of service.
Due to lack of established mechanism for tracking and evaluation system for service delivery agencies in Bhutan. With the launching of this eDesk system the government hopes to make agencies more accountable through this monitoring tool. Further the escalation summary will be an important indicator during the evaluation at the end of the year of the performance agreement of agencies since it will be linked to the mandatory indicator for service delivery under GPMS.
The G2C office has already undertaken to keep the eDesk system dynamic with continuous up –dation to make the system more efficient, effective and accountable and on time. The immediate plan is to integrate services such as security clearance, audit clearance and services provide by the Ministry of Labour and Human Resources, which were developed outside the G2C system into the eDesk to achieve comprehensive convergence of the eDesk.
With such a good initiative taken by the government, the service delivery will definitely help the poor and needy population and that is what they voted for at the time of the election.