Pilot G2C wallet Launched
With the launching of pilot G2C wallet, it is going to be easier in the public service delivery since for the first time in the country, the payment of government service can be done by using an online payment.
In a move to continuously improve public service delivery, the G2C Office under the Prime Minister’s Office in collaboration with Thimphu Thromde and Bhutan Telecom launched the G2C wallet – an online payment system for G2C services last Friday coinciding with the 18th Meet the Press.
The G2C wallet provides greater efficiency, convenience and accessibility for the public to make their payments online.
During the launching of the pilot G2C wallet Lyonchhen Tshering Tobgay said that, the launch of the G2C wallet represents a milestone in public service delivery since for the first time the payment of a government service can be done online using an online payment system. Lyonchhen added that thereafter; hope that government agencies delivering G2C services leverage on such innovative and efficient ways of delivering services or risk is being left behind. Lyonchhen also pointed out that these services will reduces the possibility of corruption and that’s way it is very important.
Lyonchhen added that with this, citizens do not have to visit to offices, do not have to look for the officers, and more over, they don’t have to fill up the form.
According to the press release from the Office of G2C states that, one of the challenges faced in adoption of online services has been the absence of an online payment system. Hence, the primary objective of taking up this initiative was to explore the available alternatives in the market and see how best the payment options would facilitate service delivery. The launch of G2C wallet therefore was a part of the journey towards realization of these objectives.
Without an online payment modality, citizens are still required to travel to government offices to pay fees to avail the services although some services has been automated and taken online. Currently there are more than 70 services that require fee payment ranging from Nu.100 to Nu.15, 000. Some agencies like Construction Development Board and BCSEA has expressed the need to have an online payment system as their services requires payment of fees, states the press release.
Meanwhile, as the pilot phase the G2C wallet is currently piloted on the Thromde services since the agency has an independent accounting system. The other public services which involve fee payment require compliance to government revenue system, and the G2C Office has already initiated collaboration with stakeholders for the uptake of an online payment system.
While, the G2C wallet system is a conscious strategy on the part of the G2C Office towards providing more payment choices to the citizens in availing G2C services, in addition to the existing system of cash payment.
The piloted Thromde services are Vacuum Tanker Nu. 1000 and Occupancy Certificate Nu.150.
Upon successful launch of the G2C wallet, the G2C Office will be adding on more Thimphu Thromde services to the system.
The development of the G2C wallet has been supported by the Government of India Automate G2C & G2B Project under the Project Tied Assistance (PTA).