The year 2015 was a good year for Bhutan Tele­com

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The year 2015 re­ally proved to be a good year for Bhutan Tele­com Lim­ited for it had achieved many of its tar­gets.

Bhutan Tele­com Lim­ited could achieved suc­cess in re­place­ment of Mo­bile Packet Back­bone Net­work (MPBN) with new routers and switches sup­port­ing 10 Gbps con­nec­tions both on the ac­cess and ISP sides.

It was shared its achieve­ment dur­ing the an­nual Druk Hold­ing and In­vest­ment press con­fer­ence which was held on last Fri­day.

The Bhutan Tele­com Lim­ited Chief Ex­ec­u­tive Of­fi­cer Tshe­wang Gyelt­shen said that the monthly rev­enue from mo­bile in 2015 had in­creased to Nu.175 mil­lion in 2015 from Nu.154 mil­lion in 2014. “This was in fact meant net­work im­prove­ment was suc­cess­ful,” he added.

He added that this year their fo­cus was more on re­li­a­bil­ity. “The is­sue of re­li­a­bil­ity has be­come more im­por­tant and we are plan­ning to im­prove re­li­a­bil­ity,” said the CEO.

Some of the major ac­tiv­i­ties Bhutan tele­com car­ried out in the year 2015 were ex­pan­sion in im­prove­ment of 3G net­work where they have spent 700 mil­lion to ex­pand net­work ca­pac­ity with which the com­pany could im­prove the net­work com­pared to 2014.

Ra­dio Net­work Con­troller was up­graded to 1.5 Gbps from 250 Mbps mainly to sup­port in­creas­ing num­ber of 3G users. Be­sides that 27 Node Bs were in­stalled at var­i­ous lo­ca­tions to aug­ment ca­pac­ity and ex­pand 3G cov­er­age.

CEO fur­ther said that the com­pany had also launched B-se­cure ser­vices which aimed at en­hanc­ing security for build­ing own­ers, Lhakhangs and other im­por­tant and his­tor­i­cal sites. The year also saw the launch of BT Guide, tar­geted at tourists, to pro­vide in­for­ma­tion on Bhutan’s cul­tural her­itage and his­tor­i­cal sites at a glance on the mo­bile de­vices in­stalled with the ser­vice. BT mo­bile app was launched to pro­vide in­for­ma­tion on BT ser­vices.

DHI Chair­man Dasho San­gay Khandu said that “We know that the cus­tomers are not sat­is­fied as ex­pec­ta­tions of Bhutanese cit­i­zens are very high, we are hav­ing dif­fi­culty to keep up with the de­mand of the cus­tomer yet BT is do­ing ev­ery­thing pos­si­ble to im­prove the qual­ity of ser­vices that are al­ready on track.’’

Mean­while, for the year 2015, the com­pany’s pre­paid mo­bile sub­scrip­tions have in­creased to 475,444 sub­scribers by the end of 2015 from 443, 480 sub­scribers in 2014 which is an in­crease of 7.2 per­cent. Just like in 2014, the post-paid mo­bile sub­scrip­tions saw a re­duc­tion by 2.5 per­cent from 11,063 sub­scribers in 2014 to 10,784 sub­scribers by the end of 2015.

The num­ber of broad- band sub­scrip­tions in­creased to 27,606 sub­scribers in 2015 from 24,904 sub­scribers in 2014 which is an in­crease of 10.8 per­cent. Leased line sub­scrip­tions in­creased by 43.6 per­cent from 300 sub­scribers in 2014 to 431 sub­scribers by the end of 2015.

Fol­low­ing the global trend, the com­pany’s fixed line sub­scrip­tions saw fur­ther de­crease in 2015. From 23,823 sub­scribers in 2014, it de­creased to 21,811 sub­scribers in 2015 which is a de­crease of 8.4 per­cent.

While, be­sides all the achieve­ments, BT are also faced with some chal­lenges. As the coun­try is moun­tain­ous it be­comes chal­leng­ing to meet the ca­pac­ity and qual­ity of ser­vices due to high in­ter­fer­ences among cells caused ei­ther by over­reach or re­flected sig­nals.

The com­pany is also work­ing to­wards im­prov­ing the ser­vices they de­liver. The com­pany ex­pects that their ser­vices will be im­proved much by the end of 2016.

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