BICMA’s mo­bile ser­vices sur­vey re­port due end of this month

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The Bhutan In­foComm and Me­dia Author­ity (BICMA) is fi­nal­iz­ing the re­port of a sur­vey it has con­ducted in eight dzongkhags on the qual­ity of mo­bile ser­vices.

The re­port is ex­pected to be fi­nal­ized by the end of this month and then re­leased to the pub­lic.

The BICMA is re­view­ing and an­a­lyz­ing the data sub­mit­ted by the two mo­bile ser­vice and providers and those that it col­lected from the mem­bers of the pub­lic.

The de­te­ri­o­ra­tion of the qual­ity of ser­vice of two tele­com ser­vice providers, Bhutan Tele­com Ltd. and Tashi In­foComm Ltd. has been a topic of de­bate in the me­dia. This has also been high­lighted by the gov­ern­ment.

In re­cent meet the press, the gov­ern­ment no­ti­fied that it would bring in a third tele­com ser­vice provider if the two ser­vice providers did not bring im­prove­ment to their ser­vices by the end of Au­gust.

The of­fi­ci­at­ing di­rec­tor gen­eral of BICMA, Wan­gay Dorji, said, “We im­me­di­ately ini­ti­ated to look for so­lu­tions on the qual­ity of the mo­bile ser­vices by talk­ing to the us- ers.” The sur­vey was ini­tially con­ducted in Thim­phu and there­after taken to eight dzongkhags, in­clud­ing eastern, cen­tral and south­ern dzongkhangs of the coun­try.

The sur­vey was ini­ti­ated with the main ob­jec­tive to find out the mo­bile users’ ex­pe­ri­ence of mo­bile com­mu­ni­ca­tions ser­vices, both voice and data.

The author­ity has con­ducted sev­eral rounds of dis­cus­sion with Bhutan Tele­com and Tashi In­foComm to share the con­cerns of the pub­lic and the gov­ern­ment.

The author­ity has also signed a per­for­mance agree­ment on 30 March, 2016, with the two mo­bile ser­vice providers. Wan­gay Dorji said that the author­ity had con­ducted sev­eral rounds of talks with the two ser­vice providers to im­prove and en­hance the qual­ity of their ser­vices.

Ac­cord­ing to the agree­ment, the ser­vices providers are re­quired to carry out works to re­solve net­work con­ges­tion based on the pro­jected growth of the sub­scribers so that the qual­ity of the ser­vices (both voice and in­ter­net) are al­ways main­tained at the op­ti­mal level.

The plan, ac­cord­ing to the agree­ment, in­cludes up­grad­ing their core net­work and ra­dio trans­mis­sion sys­tem, build­ing new 3G nodes and to take re­me­dial mea­sures such as find­ing al­ter­na­tive so­lu­tion to off­load the 3G net­work.

Be­sides, the author­ity has also ini­ti­ated the col­lec­tion of data on the Key Per­for­mance Indi­ca­tors (KPI) for each 3G BTS in Thim­phu along with daily raw data of the net­work per­for­mance dur­ing the peak hours.

The peak hours are be­tween 8am and 9am and 6 pm and 10 pm.

Cur­rently, there are a to­tal of 50 BTS in Thim­phu; 19 be­long to Tashi In­foComm Ltd.

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