BICMA’s mobile services survey report due end of this month
The Bhutan InfoComm and Media Authority (BICMA) is finalizing the report of a survey it has conducted in eight dzongkhags on the quality of mobile services.
The report is expected to be finalized by the end of this month and then released to the public.
The BICMA is reviewing and analyzing the data submitted by the two mobile service and providers and those that it collected from the members of the public.
The deterioration of the quality of service of two telecom service providers, Bhutan Telecom Ltd. and Tashi InfoComm Ltd. has been a topic of debate in the media. This has also been highlighted by the government.
In recent meet the press, the government notified that it would bring in a third telecom service provider if the two service providers did not bring improvement to their services by the end of August.
The officiating director general of BICMA, Wangay Dorji, said, “We immediately initiated to look for solutions on the quality of the mobile services by talking to the us- ers.” The survey was initially conducted in Thimphu and thereafter taken to eight dzongkhags, including eastern, central and southern dzongkhangs of the country.
The survey was initiated with the main objective to find out the mobile users’ experience of mobile communications services, both voice and data.
The authority has conducted several rounds of discussion with Bhutan Telecom and Tashi InfoComm to share the concerns of the public and the government.
The authority has also signed a performance agreement on 30 March, 2016, with the two mobile service providers. Wangay Dorji said that the authority had conducted several rounds of talks with the two service providers to improve and enhance the quality of their services.
According to the agreement, the services providers are required to carry out works to resolve network congestion based on the projected growth of the subscribers so that the quality of the services (both voice and internet) are always maintained at the optimal level.
The plan, according to the agreement, includes upgrading their core network and radio transmission system, building new 3G nodes and to take remedial measures such as finding alternative solution to offload the 3G network.
Besides, the authority has also initiated the collection of data on the Key Performance Indicators (KPI) for each 3G BTS in Thimphu along with daily raw data of the network performance during the peak hours.
The peak hours are between 8am and 9am and 6 pm and 10 pm.
Currently, there are a total of 50 BTS in Thimphu; 19 belong to Tashi InfoComm Ltd.