34 on­line busi­ness ser­vices launched

Bhutan Times - - Home - Sonam Dorji

For the first time in Bhutan, gov­ern­ment to busi­ness ser­vices are go­ing on­line and from now on­ward busi­ness peo­ple need not visit the trade of­fice to ap­ply or re­new their busi­ness li­censes.

Speak­ing at the launch of 34 Gov­ern­ment to Busi­ness (G2B) on­line ser­vices on 15th Septem­ber, Ly­onch­hen Tsh­er­ing Tob­gay said that the on­line ser­vices would greatly con­trib­ute in curb­ing cor­rup­tion in the coun­try since there is no hu­man con­tact in­volved while de­liv­er­ing the re­quired ser­vices.

Cabi­net Sec­re­tary Kin­zang Wangdi handed over the 34 on­line G2B ser­vices and the User Man­ual to Dasho Yeshi Wangdi, Sec­re­tary of Min­istry of Eco­nomic Af­fairs in the pres­ence of Ly­onch­hen. Ly­onpo Lekey Dorji and Ly­onpo D.N Dhungyel were also present dur­ing this his­toric launch.

De­liv­er­ing the key­note ad­dress at the launch, Ly­onch­hen Tsh­er­ing Tob­gay stated that it is no longer ac­cept­able for our busi­ness com­mu­nity to en­dure long wait­ing lines and fre­quent vis­its to gov­ern­ment of­fices that are an­chored on a pa­per-based and per­son­al­ity driven sys­tem. He also stated that an im­por­tant im­pact of this sys­tem worth not­ing is on ac­count­abil­ity and trans- parency. On­line sys­tem will re­duce the in­ter­face with public of­fi­cials, which in turn will pro­mote ac­count­abil­ity and trans­parency - the ba­sic tenets of democ­racy.

The 34 on­line G2B ser­vices per­tain to a wide range of ser­vices pro­vided by the Depart­ment of Trade, Depart­ment of Small and Cot­tage Scale In­dus­try and De­part- ment of In­dus­try un­der the Min­istry of Eco­nomic Af­fairs. The ser­vices in­clude is­suance of new li­cense, re­newal, change of li­cense for mi­cro trade, re­tail, whole­sale, cot­tage, in­dus­try.

The launch of the 34 on­line govern­ments to busi­ness ser­vices is a sig­nif­i­cant mile­stone – for the first time gov­ern­ment to busi­ness ser­vices are go­ing on­line. It is also sig­nif­i­cant due to the sheer num­ber of the ser­vices.

Hence­forth, the ap­pli­ca­tion of th­ese 34 ser­vices can be car­ried out on­line. Upon sub­mis­sion of the doc­u­ment and sub­se­quent ver­i­fi­ca­tion by MoEA, the ap­pli­cant will re­ceive a sys­tem gen­er­ated text mes­sage through the G2C sms gate­way to visit the near­est RTIO for col­lec­tion of their cer­tifi­cate and to make their pay­ments.

With the launch, the ex­pected out­comes are re­duc­tion of wait­ing time for the busi­ness com­mu­nity, stream­lin­ing of pro­ce­dures and over­all im­prove­ment in public ser­vice de­liv­ery in line with the man­date of the G2C Of­fice.

The next step for the G2C Of­fice is to in­te­grate the 34 G2B ser­vices with the PM’s eDesk for ef­fec­tive mon­i­tor­ing and con­ti­nu­ity of the ser­vices to the busi­ness com­mu­nity.

The devel­op­ment of the on­line sys­tem has been sup­ported by the Gov­ern­ment of In­dia.

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