34 online business services launched
For the first time in Bhutan, government to business services are going online and from now onward business people need not visit the trade office to apply or renew their business licenses.
Speaking at the launch of 34 Government to Business (G2B) online services on 15th September, Lyonchhen Tshering Tobgay said that the online services would greatly contribute in curbing corruption in the country since there is no human contact involved while delivering the required services.
Cabinet Secretary Kinzang Wangdi handed over the 34 online G2B services and the User Manual to Dasho Yeshi Wangdi, Secretary of Ministry of Economic Affairs in the presence of Lyonchhen. Lyonpo Lekey Dorji and Lyonpo D.N Dhungyel were also present during this historic launch.
Delivering the keynote address at the launch, Lyonchhen Tshering Tobgay stated that it is no longer acceptable for our business community to endure long waiting lines and frequent visits to government offices that are anchored on a paper-based and personality driven system. He also stated that an important impact of this system worth noting is on accountability and trans- parency. Online system will reduce the interface with public officials, which in turn will promote accountability and transparency - the basic tenets of democracy.
The 34 online G2B services pertain to a wide range of services provided by the Department of Trade, Department of Small and Cottage Scale Industry and Depart- ment of Industry under the Ministry of Economic Affairs. The services include issuance of new license, renewal, change of license for micro trade, retail, wholesale, cottage, industry.
The launch of the 34 online governments to business services is a significant milestone – for the first time government to business services are going online. It is also significant due to the sheer number of the services.
Henceforth, the application of these 34 services can be carried out online. Upon submission of the document and subsequent verification by MoEA, the applicant will receive a system generated text message through the G2C sms gateway to visit the nearest RTIO for collection of their certificate and to make their payments.
With the launch, the expected outcomes are reduction of waiting time for the business community, streamlining of procedures and overall improvement in public service delivery in line with the mandate of the G2C Office.
The next step for the G2C Office is to integrate the 34 G2B services with the PM’s eDesk for effective monitoring and continuity of the services to the business community.
The development of the online system has been supported by the Government of India.