BTSS to re­solve ten­ancy and its re­lated is­sues

Bhutan Times - - Front Page - Sonam Pen­jor

With the rise in the de­mand for hous­ing in the town, ten­ancy and its re­lated is­sues are on rise. With more and more peo­ple rent­ing and leas­ing apart­ments and lands to live in and work, the re­quired ten­ancy ser­vices are not availed of or are vir­tu­ally un­known by the ten­ants/lessees or the home­own­ers/land­lords.

In or­der to re­solve the ten­ancy and its re­lated is­sues, Min­istry of Works and Hu­man Set­tle­ment had de­vel­oped the Bhutan Ten­ancy Ser­vice Sys­tem (BTSS) and it was launched by Ly­onch­hen Dasho Tsh­er­ing Tob­gay dur­ing the clos­ing of 8th en­gi­neers, ar­chi­tects and plan­ners last Wed­nes­day in the cap­i­tal.

Cur­rently, peo­ple are un­aware where and how to ap­proach, when they have ten­ancy re­lated prob­lems, which ham­pers the im­ple­men­ta­tion of the pro­vi­sion of the ten­ancy laws. There­fore, to en­able ef­fec­tive im­ple­men­ta­tion of the pro­vi­sion of the laws and by-laws on ten­ancy, the min­istry has de­cided to use in­for­ma­tion and com­mu­ni­ca­tion tech­nol­ogy (ICT) to pro­vide ten­ancy re­lated is­sues and in­for­ma­tion.

Ac­cord­ing to the min­istry of Works and Hu­man Set­tle­ments, as the cus­to­dian of the Ten­ancy Act and by-laws, and re­spon­si­ble for its im­ple­men­ta­tion, the min­istry is en­abling cit­i­zens-as ten­ants / lessees and as home­own­ers/land­lords-to avail and de­liver the best of ten­ancy ser­vices, so as to con­trib­ute to­wards im­prov­ing the qual­ity of life, main­tain­ing of do­mes­tic tran­quil­ity and peace, and to en­sure eco­nomic growth and pros­per­ity for pos­ter­ity.

Keep­ing with the spirit and the let­ters of the Ten­ancy Act, the min­istry has de­vel­oped an on­line web-based sys­tem which is dubbed as the Bhutan Ten­ancy Ser­vice Sys­tem (BTSS) to re­solve ten­ancy re­lated com­plaints and dis­putes.

“Be­sides en­abling ami­ca­ble re­solv­ing of ten­ancy com­plaints and dis­putes, the BTSS will en­able cit­i­zens to avail of ten­ancy ad­vo­cacy and ad­vi­sory ser­vices; en­able the ten­ancy au­thor­ity to mon­i­tor the im­ple­ment­ing agen­cies on the im­ple­men­ta­tion of the pro­vi­sions of ten­ancy laws and by-laws; and the un­der­tak­ing of ten­ancy agree­ments on­line-at the least,” stated a press re­lease from the min­istry.

The ben­e­fit of the sys­tem in­cludes it will im­prove the de­liv­ery and avail­ing of ten­ancy-re­lated ser­vices and in­for­ma­tion; en­able ef­fec­tive and ef­fi­cient res­o­lu­tion of ten­ancy-re­lated dis­putes; auto gen­er­a­tion of rental or lease agree­ment through the sys­tem; en­able ef­fec­tive mon­i­tor­ing and re­port­ing of ten­ancy-re­lated is­sues.

It also in­cludes lever­age on ubiq­ui­tous in­forma- tion and com­mu­ni­ca­tions tech­nol­ogy to reach out to the mass and help in en­force­ment of pa­per­less gov­er­nance pol­icy.

Now with the launched of the sys­tem, the cit­i­zens can file or lodge ten­ancy-re­lated com­plaints eas­ily through on­line sys­tem, which is to be re­solved by the im­ple­ment­ing author­i­ties, and avail timely and ad­e­quate ten­ancy re­lated ser­vices and in­for­ma­tion.

Press re­lease added that, even both the ten­ancy au­thor­ity and the im­ple­ment­ing agen­cies will de­rive ben­e­fits from this sys­tem with re­gards to easy, faster and ef­fi­cient mon­i­tor­ing and re­port­ing and will fa­cil­i­tate the eas­ing up of the rise of ten­ancy and re­lated is­sues.

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