BTSS to resolve tenancy and its related issues
With the rise in the demand for housing in the town, tenancy and its related issues are on rise. With more and more people renting and leasing apartments and lands to live in and work, the required tenancy services are not availed of or are virtually unknown by the tenants/lessees or the homeowners/landlords.
In order to resolve the tenancy and its related issues, Ministry of Works and Human Settlement had developed the Bhutan Tenancy Service System (BTSS) and it was launched by Lyonchhen Dasho Tshering Tobgay during the closing of 8th engineers, architects and planners last Wednesday in the capital.
Currently, people are unaware where and how to approach, when they have tenancy related problems, which hampers the implementation of the provision of the tenancy laws. Therefore, to enable effective implementation of the provision of the laws and by-laws on tenancy, the ministry has decided to use information and communication technology (ICT) to provide tenancy related issues and information.
According to the ministry of Works and Human Settlements, as the custodian of the Tenancy Act and by-laws, and responsible for its implementation, the ministry is enabling citizens-as tenants / lessees and as homeowners/landlords-to avail and deliver the best of tenancy services, so as to contribute towards improving the quality of life, maintaining of domestic tranquility and peace, and to ensure economic growth and prosperity for posterity.
Keeping with the spirit and the letters of the Tenancy Act, the ministry has developed an online web-based system which is dubbed as the Bhutan Tenancy Service System (BTSS) to resolve tenancy related complaints and disputes.
“Besides enabling amicable resolving of tenancy complaints and disputes, the BTSS will enable citizens to avail of tenancy advocacy and advisory services; enable the tenancy authority to monitor the implementing agencies on the implementation of the provisions of tenancy laws and by-laws; and the undertaking of tenancy agreements online-at the least,” stated a press release from the ministry.
The benefit of the system includes it will improve the delivery and availing of tenancy-related services and information; enable effective and efficient resolution of tenancy-related disputes; auto generation of rental or lease agreement through the system; enable effective monitoring and reporting of tenancy-related issues.
It also includes leverage on ubiquitous informa- tion and communications technology to reach out to the mass and help in enforcement of paperless governance policy.
Now with the launched of the system, the citizens can file or lodge tenancy-related complaints easily through online system, which is to be resolved by the implementing authorities, and avail timely and adequate tenancy related services and information.
Press release added that, even both the tenancy authority and the implementing agencies will derive benefits from this system with regards to easy, faster and efficient monitoring and reporting and will facilitate the easing up of the rise of tenancy and related issues.