Technology eases lodging grievances
Development of information technology coupled by ease of lodging complaints, has helped public lodge corruption related complaints to the Anticorruption Commission.
Over the past years, the Commission has received increasing number of complains through its website. In 2016, ACC’s website was predominant mode of filing complaints. However not all complaints received through website were qualified for investigation.
According to ACC report 2016, the qualities of complaints received by post were better. 60 percent of complaints received by post were qualified for investigation while only 24 percent from walk-in, 12 percent from website and four percent by fax, qualified for the investigation.
The ACC received 352 complaints last year with an average of 29 complaints per month. In the previous year the Commission received an average of 31 complaints a month.
Amongst the 352 complaints, 161 complaints were shared with agencies, 63 complaints were investigated and 31 cases forwarded to Office of Attorney General (OAG) for prosecution.
According to the an- nual report 2016 of ACC, the predominant modes of complaints were through its website and postal comprising of 32.4 percent and 32.1 percent of the total complaints received.
According to the report, the complaints through post also include referrals from Royal Audit Authority of Bhutan (RAA), Royal Bhutan Police (RBP) and other agencies.
ACC being the institution of trust and confidence of the public, walk-in complaints have increased from 19.8 percent in previous year to 25.6 percent last year.
The complaints were also received in the form of known and anonymous. From the 352 complaints received last year, 58.2 percent were from anonymous sources and 41.8 percent were from known sources.
The corruption comprises of abuse of functions, bribery, embezzlement and others. According to the report, abuse of functions by public servants still continue to be the predominant type of alleged corruption which comprises of 42.6 percent of the total complaints.
Whereas, for allegations of embezzlement also considerable, comprising of 12.9 percent of the total complaints.
But the report shows that unlike in the past years, allegation of bribery was the least with only 0.9 percent given that bribery is perpetrated in secrecy between the two parties which is very difficult to detect.
Meanwhile, the ACC receives complains on alleged or suspected corruption offences form one the main basis for the anticorruption efforts of ACC be it investigation, public education or prevention measures.