The Agenda

Nour­ish­ment for the cor­po­rate mind and soul

BC Business Magazine - - To Do -

LEARN SMALL BUSI­NESS SUM­MIT

This one-day event pre­sented by Small Busi­ness BC kicks off with a trade show and ends with a net­work­ing re­cep­tion. In be­tween, work­shops of­fer tips on dig­i­tal mar­ket­ing, so­cial me­dia and net­work­ing; a panel of young en­trepreneurs dis­cuss their paths to suc­cess; U. Gary Charl­wood, founder of Cen­tury 21 Canada LP, talks about his jour­ney from em­ployee to en­tre­pre­neur to fran­chise mogul; and there are fire­side chats be­tween Her­schel Sup­ply Co. co-founder Lyn­don Cor­mack and Daily Hive ed­i­tor-in-chief Farhan Mo­hamed, and Steve Thorp, co-founder of Bel­gard Kitchen, Fresh­tap, Post­mark Brew­ing, Roar­ing and Van­cou­ver Ur­ban Win­ery with Bcbusi­ness ed­i­tor-in-chief Nick Rockel. The Round­house, Van­cou­ver; Oc­to­ber 2 Trade show: free; ed­u­ca­tion pass + evening re­cep­tion: $79; ed­u­ca­tion pass: $50; evening re­cep­tion: $39; small­busi­nessbc.ca

SERVE CUS­TOMER SER­VICE EX­CEL­LENCE

As out­stand­ing cus­tomer ex­pe­ri­ences be­come an in­creas­ingly im­por­tant com­pet­i­tive ad­van­tage, this new course led by Robert Mur­ray will teach you how to es­tab­lish new stan­dards of ser­vice ex­cel­lence. A part­ner with In­cre­menta Con­sult­ing Inc., a strat­egy, lead­er­ship de­vel­op­ment and busi­ness op­ti­miza­tion or­ga­ni­za­tion based in Van­cou­ver, Mur­ray has more than 25 years of in­ter­na­tional cus­tomer ser­vice, mar­ket­ing and sales ex­pe­ri­ence. He will dis­cuss top­ics that in­clude how to build an EPIC cul­ture (en­gaged, pur­pose­ful, in­spired and cus­tomer-cen­tric); ways to re­spond to dif­fi­cult clients and emo­tion­ally charged sit­u­a­tions; and strate­gies for im­prov­ing en­gage­ment and us­ing feed­back to re­fine your ser­vice de­liv­ery. Ubc­sauder School of Busi­ness, Rob­son Square; Oc­to­ber 2 and 3 $1,495; sauder.ubc.ca

DI­VER­SIFY LEAD­ER­SHIP CON­FER­ENCE

Or­ga­nized by Royal Roads Univer­sity's School of Lead­er­ship Stud­ies, this year's con­fer­ence fo­cuses on Di­ver­sity, Cre­ativ­ity and Pos­si­bil­ity. Ses­sions in­clude such top­ics as mind­ful­ness; lead­ing through con­flict; indige­nous lessons on mix­ing oil pipe­lines and water; and the dark side of lead­er­ship– min­ing for gold in the shad­ows. Key­note speak­ers are Adam Ka­hane, au­thor and co-founder of Reos Part­ners, a so­cial en­ter­prise that helps peo­ple work to­gether on com­plex chal­lenges; Hi­lary Brad­bury, a pro­fes­sor in Ore­gon Health & Science Univer­sity's divi­sion of man­age­ment whose fo­cus is cre­at­ing col­lab­o­ra­tive learn­ing com­mu­ni­ties; and Kwag­iulth artist Carey New­man. Ho­tel Grand Pa­cific, Vic­to­ria; Oc­to­ber 5 to 7 Pre-con­fer­ence work­shops: $100 (half day), $175 (full day), $166.25 (group of 5-9), $157.50 (group of 10+); re­cep­tion: $20; con­fer­ence: $350 (pre­sen­ter), $425 (stu­dent/alum­nus), $500 (del­e­gate), $475 (group of 5-9), $450 (group of 10+); rrulc.com

LEAD BC HEALTH LEAD­ERS CON­FER­ENCE

The theme of this na­tional gath­er­ing or­ga­nized by the Cana­dian Col­lege of Health Lead­ers is team lead­er­ship in health care. Look for ses­sions and case stud­ies on how in­for­ma­tion and com­mu­ni­ca­tion tech­nolo­gies have changed the re­la­tion­ship be­tween lead­ers and their work en­vi­ron­ment; how to re­store bal­ance to the pa­tient ex­pe­ri­ence, from pre­op­er­a­tive ed­u­ca­tion through to post­op­er­a­tive re­ha­bil­i­ta­tion, with a fo­cus on long-term well­ness; and how the BC Chil­dren's Hos­pi­tal team con­fronted a crit­i­cal short­age of pe­ri­op­er­a­tive nurses and achieved re­sults. Fair­mont Em­press, Vic­to­ria; Oc­to­ber 11 to 13 On-site: $612 (mem­ber), $689 (non-mem­ber), $383 (stu­dent/re­tired mem­ber); cchl-ccls.ca

MAR­KET RE­TAIL WEST

Those at­tend­ing this year's con­fer­ence will gain in­sights from in­dus­try ex­perts who in­clude Moun­tain Equip­ment Co-op pres­i­dent and CEO David Labis­tour on the im­por­tance of brand in to­day's dig­i­tal world; Build­di­rect.com Tech­nolo­gies Inc. COO Jim Houri­gan talk­ing about re­defin­ing the sup­ply chain cy­cle; JAK'S Beer Wine Spir­its direc­tor of sales Tim Du­mas ex­plain­ing how to lever­age in-store ser­vice as a pow­er­ful dif­fer­en­tia­tor; and DIG360 founder and pres­i­dent David Ian Gray, who will look at the fu­ture of de­part­ment stores. Pin­na­cle Ho­tel Har­bourfront, Van­cou­ver;

Oc­to­ber 12 $499 (non-mem­ber), $399 (mem­ber or ed­u­ca­tor), $249 (ex­hibitor/spon­sor), $99 (in­de­pen­dent re­tailer mem­ber), $79 (stu­dent); re­tail­west.ca

READ PATKAU AR­CHI­TECTS: MA­TE­RIAL OP­ER­A­TIONS

Ply­wood: Ma­te­rial of the Mod­ern World, an ex­hi­bi­tion at the Vic­to­ria & Al­bert Mu­seum in Lon­don, Eng­land, un­til Novem­ber 12, dis­plays ply­wood ice-skat­ing shel­ters cre­ated by Van­cou­ver's Patkau Ar­chi­tects along with work by de­sign­ers Al­var Aalto, Mar­cel Breur, and Charles and Ray Eames. Can't make it to the show? Check out the shel­ters and other Patkau projects in this new book. Rain­coast Books $64 (hard­cover); rain­coast.com

IN­FLU­ENCE RE­DE­FINED

Chicago-based thought leader, C-suite men­tor and key­note speaker Stacey Hanke's pas­sion is help­ing peo­ple com­mu­ni­cate and in­flu­ence oth­ers. The co-au­thor of Yes You Can! Ev­ery­thing You Need From A to Z to In­flu­ence Oth­ers to Take Ac­tion has now come up with a step-by-step In­flu­ence Model, which she out­lines in her lat­est book. In­flu­ence Re­de­fined: Be the Leader You Were Meant to Be, Mon­day to Mon­day cov­ers such top­ics as Feed­back: Fake, Fluff or True; Prac­tice: Don't Wait for the “Big Gig”; and Con­sis­tency: Does Your Mes­sage Sink or Swim. Green­leaf Book Group

Press US$23.95 (hard­cover); gbg­press.com

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