How do you spot and encourage talent? I stopped hiring, other than major hires, I would say three years ago. I let my managers and leaders hire their own teams; I think that's important. I help, and I will obviously give my opinion, but I want them to hire their own team so that team can feel right to them and it's going to be their style.
What was your biggest leadership mistake?
In the beginning, it's hard to let go. I probably didn't let go early enough. I probably stayed in the trenches a little bit too long, probably became a little bit of a workaholic because of leadership. I think it took me a little while to realize that, “Hey, this is a really talented team that we have out here, and I can let go, and I know they're going to get the job done.”