JAMIE: What three things would you tell a young person who aspires to become a CEO?
Show up properly on the front end of your business and the back end. The front end [is what] people can see; the back end is just as important—the financial side, the operations side, your systems, your policies. If the back end of the business is there, it's going to help you show up properly on the front end.
Be easy to do busi- ness with. If you're easy to do business with, people want to come back. It seems so simple, but it's one of the hardest things to do.
Continue to push yourself. I think I learn something new every day I'm here, from everybody, too. If you're constantly pushing yourself, it keeps that passion going. I think that's everything, because I love to fight for the brand.