Web-based Lost and Found Premieres

Business Traveler (USA) - - UPFRONT -

Charg­er­back, a Web-based plat­form for find­ing lost items left in ho­tel rooms, has launched. The plat­form uses a sys­tem where users can en­ter, man­age, match and re­turn lost items. Guests can self-re­port lost items, or ho­tels us­ing the sys­tem can di­rectly no­tify guests of found items.

If a self-re­ported item is matched in the Charg­er­back data­base, guests are no­ti­fied via e-mail. Af­ter that, guests fill out their mail­ing and billing in­for­ma­tion to gen­er­ate a ship­ping label for the ho­tel. The ho­tel then ships the item. Guests re­ceive a track­ing num­ber so they can be aware of when their item will ar­rive.

Each year, ap­prox­i­mately 46 mil­lion items are left be­hind in ho­tels, ac­cord­ing to in­dus­try re­ports. The aver­age cost of a lost item is $94, and busi­ness and leisure trav­el­ers have lost an aver­age of 10 items out­side the home.

For de­tails visit charg­er­back.com.

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