The hotel industry is booming right now. What’s the most exciting part about being general manager of a premiere luxury property like the Sofitel NewYork?
When I was a little kid I would watch on TV these great things that NewYork has to offer. So being an immigrant myself way back 35 years ago, the first thing I did when I came to NewYork, I wanted to go out and see these places like the Empire State Building. There is still that burning desire from people who are coming to this country, to go – first to NewYork and then to LA, and then perhaps to Miami and Chicago.
How has your own international background shaped the way you see travelers to this country?
I remember being a frontdesk agent back in the late 80s in Toronto, where we used to welcome a lot of Japanese guests. And looking back, it was very disappointing. They would come in and the interaction was very limited. And then I happened to work in Asia, and that opened up a whole different world to understand people’s behavior and how can we connect.
Despite its competitive hotel market, NewYork is seeing a lot of investment in hospitality.