When a long-haul flight leaves you less than shiny, ar­rival lounges can ap­ply some splash

you less than shiny, ar­rival lounges can ap­ply some splash

Business Traveler (USA) - - INSIDE - By Cle­ment Huang

For any busi­ness trav­eler get­ting off a red-eye flight, an ar­rival lounge can be some­thing of a sanc­tu­ary – a place to catch a cou­ple of hours of rest, freshen up and grab a bite be­fore a busy day ahead. Most air­ports of any size have de­par­ture lounges that cater to out­bound pre­mium pas­sen­gers with an ar­ray of ser­vices de­signed to make the time prior to flight as pro­duc­tive and pain­less as pos­si­ble. How­ever, the con­cept of an ar­rivals lounge as an in­de­pen­dent of­fer­ing is a rel­a­tively new one.

Most ar­rivals lounges are lo­cated af­ter cus­toms and immigration, on the land side of the ter­mi­nal, in con­trast to de­par­ture lounges which are usu­ally on the air­side post-se­cu­rity. Ar­rivals lounges are meant to pro­vide pas­sen­gers land­ing af­ter long-haul flights with ser­vices such as a place to shower and have break­fast. Their hours are sched­uled around ar­rivals and not de­par­tures, and the hours may be more lim­ited depend­ing on the car­rier’s sched­ule.

The idea is to give ar­riv­ing in­ter­na­tional pas­sen­gers a chance to clear cus­toms, pick up their lug­gage and get ready for the day ahead. The ser­vices avail­able in the ar­rivals lounge speed them on their way so they can go about their busi­ness, avoid­ing the need to check into their ho­tel first.

These lounges are a rel­a­tively new trend, and cer­tainly not as wide­spread as de­par­ture lounges. Af­ter all, the ma­jor­ity of trav­el­ers still pre­fer to leave the air­port as soon as they’ve passed through immigration and col­lected their bag­gage.

But the ser­vices typ­i­cally of­fered by ar­rival lounges are grow­ing in pop­u­lar­ity, par­tic­u­larly with busi­ness trav­el­ers who need to make the tran­si­tion from plane to meet­ing with­out stop­ping. As a re­sult, in ad­di­tion to hot showers and the usual sat­is­fy­ing food and bev­er­age, these de­com­pres­sion oases of­fer such out of the or­di­nary ser­vices as shirt-press­ing, or even a wet shave at the Eti­had Air­ways Ar­rivals Lounge in Abu Dhabi.

Still largely the do­main of the ma­jor in­ter­na­tional car­ri­ers, ar­rival lounges are be­com­ing in­creas­ingly pop­u­lar. So it’s not sur­pris­ing that third-party providers such as Plaza Pre­mium Lounge are

cap­i­tal­iz­ing on this lu­cra­tive mar­ket, in­tro­duc­ing pay-as-you-go ar­rival lounges that are open to any trav­eler re­gard­less of air­line or cabin class.

But re­gard­less of who is pro­vid­ing the ser­vice, weary busi­ness trav­el­ers can ex­pect to be wel­comed by more ar­rival lounges in the fu­ture. Here are a few of the cur­rent crop worth check­ing into the next time you step off the plane.


WHERE Ter­mi­nal 5, Lon­don Heathrow Air­port

OPEN­ING HOURS 5:00 AM – 2:00 PM EN­TRY INFO First or Club World, Gold Ex­ec­u­tive Club mem­ber ar­riv­ing on a BA long-haul flight

FA­CIL­I­TIES Food and drink, shower fa­cil­i­ties, spa, WiFi INFO BA has teamed up with Bri­tish spa and skin­care brand Elemis to of­fer com­pli­men­tary 15-minute treat­ments to its pre­mium cus­tomers. Pam­per your­self af­ter your flight with a deep clean avi­a­tor fa­cial, or a mus­cle-ease power back mas­sage. Male guests can opt for a first class power shave de­vel­oped by shave guru Richard An­thony, while women can book in for a Sky High Brow Shape or Jet Set Power Pol­ish.


It’s also worth not­ing that sev­eral other car­ri­ers, in­clud­ing Amer­i­can, Delta, United and Air Canada also of­fer ar­rival lounge ser­vices at Heathrow as well.


WHERE In­ter­na­tional Ter­mi­nal, Is­tan­bul Ataturk Air­port

OPEN­ING HOURS 5:00 AM – 1:00 PM EN­TRY INFO Busi­ness class pas­sen­gers, or Miles & Smiles Elite Plus mem­bers

FA­CIL­I­TIES Food and drink, WiFi, shower fa­cil­i­ties, iron­ing ser­vice, charg­ing sta­tion, news­pa­pers and mag­a­zines

INFO The lounge mea­sures 2,700 square feet and can ac­com­mo­date up to 38 guests, and of­fers showers and chang­ing rooms. De­signed to welcome pas­sen­gers from morn­ing ar­rivals that are too early to check into their ho­tels, it is open daily from 5:00 AM to 1:00 PM, and stops wel­com­ing guests at 12:30 PM. Fa­cil­i­ties in­clude “media walls” dis­play­ing use­ful flight in­for­ma­tion and TV shows. turk­ishair­lines.com


WHERE Ter­mi­nal 1, Abu Dhabi In­ter­na­tional Air­port

OPEN­ING HOURS Open 24 hours EN­TRY INFO First and busi­ness class pas­sen­gers only FA­CIL­I­TIES Food and drink, shower fa­cil­i­ties, clothes steam­ing, wet shaves, com­pli­men­tary con­nec­tiv­ity op­tions, busi­ness cen­ter

INFO Lo­cated just af­ter cus­toms, the lounge boasts a con­ve­nient lo­ca­tion and of­fers el­i­gi­ble guests an area to freshen up. Check out the new “Shave” con­cept, where male guests can have a com­pli­men­tary wet shave from qual­i­fied bar­bers. There are also ten in­di­vid­ual shower units and a com­pli­men­tary clothes steam­ing ser­vice area where gar­ments are ready in ten min­utes. eti­had.com


WHERE Cen­tral pas­sage con­nect­ing Ter­mi­nal 1 and 2, Hong Kong In­ter­na­tional Air­port

OPEN­ING HOURS 5:00 AM – 12:00 AM EN­TRY INFO First and busi­ness class pas­sen­gers, Gold tier or above mem­bers of Marco Polo Club, and Oneworld Emer­ald card­hold­ers

FA­CIL­I­TIES Food and drink, shower fa­cil­i­ties, work­sta­tions with broad­band in­ter­net ac­cess, WiFi, TV, in­ter­na­tional/lo­cal news­pa­pers and mag­a­zines

INFO Cathay Pa­cific prides it­self on its lounges – just take a look at The Bridge. The Ar­rival first opened in 2013, and is the per­fect place for pas­sen­gers fly­ing into Hong Kong on the red-eye flights to catch a few hours rest, freshen up, or grab a bite be­fore start­ing the day.


WHERE Ter­mi­nal 1, Con­course B, Frank­furt Air­port OPEN­ING HOURS 5:30 AM – 12:30 PM EN­TRY INFO First class, Miles & More HON Cir­cle, Sen­a­tor, Fre­quent Trav­eler card mem­bers ar­riv­ing on long-haul flights op­er­ated by Lufthansa

FA­CIL­I­TIES Food and drink, shower fa­cil­i­ties, suit press­ing ser­vice,


INFO Lufthansa’s Welcome Lounge is re­served for the air­line’s most val­ued cus­tomers, and ev­ery­thing in the fa­cil­ity is top notch. There are 28 shower suites, each equipped with pow­er­ful show­er­heads and stocked with L’Oc­c­i­tane toi­letries. For guests who’ve worked up a long-haul ap­petite, a hot and cold buf­fet is avail­able.



WHERE Ter­mi­nal B, Zurich Air­port OPEN­ING HOURS 6:00 AM – 1:00 PM EN­TRY INFO First and busi­ness class Swiss and Lufthansa pas­sen­gers, HON Cir­cle, Miles & More Sen­a­tor and Fre­quent Trav­eler

FA­CIL­I­TIES Food and drinks, in­ter­net sta­tions, shower suites INFO At 8,300 square feet, the Swiss Ar­rival Lounge is sec­ond only to the Swiss Busi­ness Lounge in size. With ca­pac­ity for 86, there’s plenty of room for the air­line’s pre­mium trav­el­ers. In­ter­net sta­tions are also avail­able, but it’s the 20 shower rooms that will prob­a­bly prove the big­gest draw for in­com­ing pas­sen­gers.



WHERE Ter­mi­nal 3, Sin­ga­pore Changi Air­port

OPEN­ING HOURS Open 24 hours EN­TRY INFO From S$35 ($26) for two hours 10:00 AM – 10:00 PM, or S$41 ($31) 10:00 PM – 10:00 AM

FA­CIL­I­TIES Food and drink, shower and nap fa­cil­i­ties, meet­ing rooms, busi­ness cen­tre

INFO The high­light here has to be the 18 nap rooms, where guests

can pur­chase a nap room pack­age for S$71 ($53) for three hours, ex­tend­able at an hourly rate of S$15 ($11). The nap room pack­age in­cludes a shower, meal and lounge ac­cess. The two meet­ing rooms can ac­com­mo­date up to ten guests when con­nected. Meet­ing rooms can be booked start­ing S$47 ($35) in­clud­ing light re­fresh­ments. the­haven.com.sg


WHERE Ter­mi­nal 2C, Paris Charles de Gaulle Air­port

OPEN­ING HOURS 5:00 AM – 2:00 PM EN­TRY INFO La Pre­miere and busi­ness class cus­tomers, Fly­ing Blue Gold and Plat­inum card­hold­ers, and Skyteam Elite Plus mem­bers. Other pas­sen­gers can en­ter for a fee of € 50 ($56) be­fore 10:00 AM, or € 35 ($39) af­ter 10:00 AM.

FA­CIL­I­TIES Food and drink, WiFi, shower fa­cil­i­ties, iron­ing ser­vice, news­pa­pers and mag­a­zines

INFO This lounge may be start­ing to show its age, but it’s still your best bet in CDG Air­port of find­ing a good place to shower and freshen up af­ter a long flight, and the com­pli­men­tary shirt press­ing ser­vice is par­tic­u­larly welcome. Food and seat­ing are ba­sic, but there are plenty of charg­ing sta­tions. airfrance.com


WHERE Ter­mi­nal 2, Lon­don Heathrow Air­port

OPEN­ING HOURS 5:00 AM – 11:00 PM EN­TRY INFO £25 (US$39) per per­son per hour, or £15 (US$23) for use of the lounge’s shower fa­cil­i­ties.

FA­CIL­I­TIES Food and drink, WiFi, shower fa­cil­i­ties, spa, news­pa­pers and mag­a­zines, TV, charg­ing sta­tions

INFO Lo­cated just next to cus­toms in the ar­rival hall, the fa­cil­ity opened in De­cem­ber 2014. The first in­de­pen­dent ar­rival lounge in Ter­mi­nal 2 is open to all trav­el­ers, re­gard­less of air­line or travel class. The spa mas­sage treat­ments are tar­geted to com­bat travel ail­ments. plaza-net­work.com


WHERE Ter­mi­nal 1, South Wing, Narita In­ter­na­tional Air­port

OPEN­ING HOURS 6:30 AM – 7:30 PM EN­TRY INFO First and busi­ness class cus­tomers, ANA Diamond & Plat­inum Ser­vice mem­bers, ANA Su­per Fly­ers Card mem­bers. Ap­plies only to pas­sen­gers ar­riv­ing on ANA op­er­ated in­ter­na­tional flights

FA­CIL­I­TIES Food and drink, shower fa­cil­i­ties, spa ser­vices, smok­ing rooms, In­ter­net ter­mi­nals, news­pa­pers and mag­a­zines

INFO Lo­cated im­me­di­ately af­ter immigration and just above the train sta­tion, the lounge is easily ac­ces­si­ble for in­bound trav­el­ers. It can be quite crowded as it dou­bles as a de­par­ture lounge for ANA trav­el­ers con­nect­ing onto do­mes­tic flights. The shower suites are well main­tained and equipped with bath ameni­ties. The food may be ba­sic, but the staff is help­ful and cour­te­ous. ana.co.jp BT

From top: Plaza Pre­mium Lounge, Heathrow Air­port; Eti­had Air­ways Ar­rivals Lounge; Cathay

Pa­cific’s ‘The Ar­rival’ Lounge

Clock­wise from top left:

Swiss Ar­rival Lounge; Bri­tish Air­ways Gal­leries Ar­rivals Lounge; ANA Ar­rival Lounge; The Haven by JetQuay; Turk­ish Air­lines ‘Is­tan­bul Ar­rival Lounge’

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