DUTY OF CARE TOPS BUSI­NESS TRAVEL TRENDS

Business Traveler (USA) - - UPFRONT -

In a re­cent sur­vey, more than one in 10 cor­po­rate travel agent spe­cial­ists (11.3 per­cent) in­di­cated they have han­dled a Duty of Care sit­u­a­tion in­volv­ing a busi­ness trav­eler. Ac­cord­ing to the 2016 Fall Travel Trends Sur­vey from Travel Lead­ers Group, the top three cir­cum­stances where clients re­quired as­sis­tance were air­line emer­gen­cies, civil un­rest in in­ter­na­tional coun­tries and snow­storms.

The sur­vey also found a sig­nif­i­cant in­crease in one seg­ment of the ‘shar­ing econ­omy’– al­ter­na­tive ground trans­porta­tion. The per­cent­age of agents who say none of their clients use ride-shar­ing ser­vices dropped from 33.8 per­cent in 2015 to just 14.3 per­cent in 2016; at the same time, the num­ber of re­spon­dents who said more than 10 per­cent of their clients do use ride-shar­ing jumped from about a third (32.4 per­cent) to over half (54.6 per­cent).

Re­sults are based on re­sponses from 354 US-based travel agency own­ers, man­agers and front­line travel agents who say that more than half of their port­fo­lio is made up of busi­ness trav­el­ers.

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