DUTY OF CARE TOPS BUSINESS TRAVEL TRENDS
In a recent survey, more than one in 10 corporate travel agent specialists (11.3 percent) indicated they have handled a Duty of Care situation involving a business traveler. According to the 2016 Fall Travel Trends Survey from Travel Leaders Group, the top three circumstances where clients required assistance were airline emergencies, civil unrest in international countries and snowstorms.
The survey also found a significant increase in one segment of the ‘sharing economy’– alternative ground transportation. The percentage of agents who say none of their clients use ride-sharing services dropped from 33.8 percent in 2015 to just 14.3 percent in 2016; at the same time, the number of respondents who said more than 10 percent of their clients do use ride-sharing jumped from about a third (32.4 percent) to over half (54.6 percent).
Results are based on responses from 354 US-based travel agency owners, managers and frontline travel agents who say that more than half of their portfolio is made up of business travelers.