The flat-bed seat is both comfortable and beautiful, handcrafted in leather by Poltrona Frau, the same company that makes the interiors of Ferrari automobiles. The 1-2-1 Business Class cabin configuration offers a nice degree of privacy, especially for the window seats. Three of the five pairs of center seats are closer together (1,3 and 5 E and G), two pairs have more separation between them (2 and 4 D and H). The ones close together are referred to as“honeymoon”seats and may be too close together for solo travelers. For sleeping, a Frette linen sheet set is fitted on the seat and a full-size pillow is provided. One minor complaint, the IFE system had a nice number of titles, but they were presented in a rather clunky interface with no previews available.
Alitalia separates itself from other carriers by offering a level of service more appropriate to a five-star hotel or Michelin-starred restaurant. The on-board experience is created by an entire training facility, called the“Alitalia Customer Excellence Training Academy”which focuses on delivering the ultimate customer experience. The training center, part of the airline’s operational base at FCO airport, includes communication training, grooming and style workshops as well as instruction in food preparation, plating and service.
Food and wine on-board were quite delicious. The foodie menu features products and dishes from different Italian regions, changing every few months. For my flights, the menu showcased food from the Northern Italian region of Piedmont. The impressive wine list, which only included Italian vintages, had selections from the Piedmont and neighboring Liguria regions of Italy.
Both the food menu and the wine list included a page of detailed background information about the source region, along with technical descriptions of each wine. The wine was joined with a selection of Italian beers (Friulian, Tuscan and Sicilian-style), brewed to be enjoyed at 40,000 feet. And of course, as with every great Italian meal, copious amounts of Ferrari Maximum Brut sparkling wine were served. There was also a dessert wine and a selection of aperitifs. The available WiFi service for the