Buy­ers salute Brook­field

Calgary Herald New Condos - - New Condos - JOSH SKAPIN

A di­vi­sion for Brook­field Res­i­den­tial in Cal­gary was marked among the best in Canada by its cus­tomers in a na­tion­wide sur­vey.

Brook­field Res­i­den­tial’s multi-fam­ily di­vi­sion cap­tured the 2014 Avid Bench­mark Award.

“The im­por­tance of the award is that it demon­strates the out­stand­ing ef­fort that our Brook­field em­ploy­ees are be­ing ac­knowl­edged for,” says Wendy Jabusch, Brook­field vice-pres­i­dent of Cal­gary homes. “We re­ally ap­pre­ci­ate the recog­ni­tion from our home­own­ers. Ob­vi­ously, ex­cep­tional ser­vice is one of our in­trin­sic val­ues and it’s nice to have that recog­ni­tion come through.”

The Bench­mark Award is earned by the sec­ond and third place com­pa­nies that rank among the top 25 per cent in the sur­vey. The other Bench­mark Award in Al­berta went to Galko Homes in Leth­bridge.

Brook­field’s multi-fam­ily di­vi­sion builds in three south­east Cal­gary com­mu­ni­ties. It of­fers town­homes in Auburn Bay, Cranston, McKen­zie Towne and River­stone of Cranston.

One of the com­pany’s top pri­or­i­ties and a rea­son for high marks from its pur­chasers is that Brook­field fo­cuses on un­der­stand­ing the cus­tomer’s needs, says Jabusch

“From there, be­ing re­spon­sive to those needs and build­ing that re­la­tion­ship through the en­tire process from when some­one first walks into our show home right through to the one-year an­niver­sary of their move-in date and be­yond,” Jabusch adds.

Last year, Brook­field’s mul­ti­fam­ily di­vi­sion in Cal­gary won the Avid Gold Award which is the tro­phy for the top score in each prov­ince. This year, that hon­our was again won by Brook­field but this time by its multi-fam­ily di­vi­sion in Ed­mon­ton.

Vice-pres­i­dent of Al­berta Homes at Brook­field Res­i­den­tial Ian Nash calls the wins in Ed­mon­ton and Cal­gary an hon­our.

“We con­sider it a priv­i­lege to build Al­ber­tans their dream homes, and thank our cus­tomers for choos­ing to build with us,” says Nash. “These AVID awards are truly a tes­ta­ment of our em­ploy­ees’ de­sire to cre­ate the best places for Al­ber- tans to call home.”

Avid Rat­ings Canada is a cus­tomer loy­alty man­age­ment firm that uses a sur­vey and data­base to de­ter­mine a builder’s in­dex score. This score comes from the home­buy­ers’ will­ing­ness to re­fer, to­tal home buy­ing ex­pe­ri­ence and the num­ber of rec­om­men­da­tions buy­ers have made.

“We are thrilled to hon­our the win­ners of the 2014 Avid Awards, who have all set the high­est stan­dards for home qual­ity and cus­tomer ser­vice across Canada,” says Tim Bai­ley, di­vi­sion pres­i­dent of Avid Rat­ings Canada in a news re­lease.

“These awards give fu­ture buy­ers the con­fi­dence that there is a builder in their re­gion who will deliver an ex­cep­tional new home and buy­ing ex­pe­ri­ence.”

Cour­tesy Brook­field Res­i­den­tial

Har­vest Mo­saic in south­east Cal­gary is one town­house project by Brook­field Res­i­den­tial.

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