Cana­dian home builders honoured with Avid Awards

Award win­ners set the bar for home build­ing and cus­tomer ser­vice

Calgary Sun - Homes - - Homes - Myke Thomas CALGARYSUN

As in any in­dus­try, cus­tomer ser­vice plays a ma­jor role in the home build­ing in­dus­try in Canada, per­haps even a larger role, be­cause of the emo­tions in­volved in buy­ing a new home.

Avid Rat­ings Canada is hired by builders all across Canada, as well as the United States, to mea­sure the sat­is­fac­tion lev­els of their cus­tomers, by speak­ing with the cus­tomers af­ter con­tracts are signed and through the build­ing process.

Avid then re­ports back to its clients with the re­sults, plus ac­knowl­edges the builders who re­ceived the high­est points from their cus­tomers with the Avid Awards.

Re­cip­i­ents of the 15th an­nual Avid Awards were re­cently an­nounced.

“The win­ners of the 15th An­nual Avid Awards rep­re­sent a list of builders that have all ex­celled in set­ting the bar for home build­ing and for cus­tomer ser­vice in Canada,” said Tim Bai­ley, divi­sion pres­i­dent of Avid Rat­ings Canada. “Our goal is to pro­vide home­own­ers with the se­cu­rity that their builder will not only meet, but ex­ceed, their home-buy­ing ex­pec­ta­tions. The Avid Awards rec­og­nize those builders who de­liver on that mark.”

The Cana­dian Awards are given in

three cat­e­gories:

Avid Di­a­mond Award

Builders with the high­est scores on the New Home Move-In Ex­pe­ri­ence sur­vey, taken from pur­chas­ing ex­pe­ri­ence to the first 90 days of own­er­ship. There is one award each for pro­duc­tion, cus­tom and small vol­ume builder cat­e­gories.

Avid Gold Award

This award is pre­sented to builders with the high­est scores in their re­gion* on the New Home Move-In

Ex­pe­ri­ence sur­vey, taken from pur­chas­ing ex­pe­ri­ence to the first 90 days of own­er­ship. Ev­ery re­gion has one award each for pro­duc­tion, cus­tom and small vol­ume builder cat­e­gories.

Avid Bench­mark Awards

This award rec­og­nizes any builder scor­ing among the top 25 per­cent of Avid’s na­tion­wide data­bases on the New Home Move In Ex­pe­ri­ence sur­vey, taken from pur­chas­ing ex­pe­ri­ence to the first 90 days of own­er­ship.

*Canada re­gions are Al­berta, British Co­lum­bia, On­tario, Saskatchewan

To de­ter­mine the Avid Award win­ners, home-build­ing com­pa­nies are eval­u­ated us­ing Avid’s GoSur­vey plat­form. Ev­ery home buyer sur­vey in Avid’s data­base is metic­u­lously an­a­lyzed to de­ter­mine each builder’s Avid In­dex Score, which is eval­u­ated us­ing scores from the to­tal home buy­ing ex­pe­ri­ence, the will­ing­ness to re­fer, and the ac­tual num­ber of rec­om­men­da­tions a buyer has made.

Here are the Cana­dian win­ners of the 15th an­nual Avid Awards

Avid Di­a­mond Award

Pro­duc­tion: North Ridge De­vel­op­ment - Regina

Small Vol­ume: Life­style

Homes - Al­berta

Cus­tom: Alair Homes – Cen­tral Regina

Avid Gold Award

Pre­sented to builders with the high­est scores in their re­gion.

Al­berta

Pro­duc­tion: Au­gusta Fine

Homes

Cus­tom: Five Star Homes

On­tario

Pro­duc­tion: Gran­ite

Homes

Cus­tom: Alair Homes – Grey Bruce

Saskatchewan

Pro­duc­tion: North Ridge De­vel­op­ment - Saska­toon

Cus­tom: Mai­son

De­sign + Build

Avid Bench­mark Award

Rec­og­nizes builders scor­ing among the top 25 per­cent of Avid’s na­tion­wide data­bases.

Al­berta

Pro­duc­tion:

• Crys­tal Creek Homes, Cal­gary

• Jay­man BUILT, Cal­gary (In­no­va­tions)

• Jay­man BUILT, Cal­gary (MasterBUILT)

• Jay­man BUILT, Ed­mon­ton

• Lae­bon De­vel­op­ments Ltd.

• Land­mark Com­mu­ni­ties Inc.

• Mat­tamy Homes, Cal­gary

• Cus­tom: San Rufo Homes

On­tario

Pro­duc­tion: Ri­naldi Homes

Saskatchewan

Pro­duc­tion: North Ridge De­vel­op­ment - Regina n Cus­tom:

• Gil­roy Homes

• Har­mony Builders

• Pure De­vel­op­ments

• Rip­plinger Homes

“We are hum­bled and ex­tremely proud to win the 2018 Avid Di­a­mond award for Small Vol­ume Builder in Canada,” said Brenda Gould, di­rec­tor of Mar­ket­ing & Client Ser­vices at Life­style Homes Inc.

“Our first pri­or­ity will al­ways be our val­ued clients, with this award val­i­dat­ing our stead­fast com­mit­ment to cus­tomer care and ser­vice,” said Kristina Parkin­son, cre­ative di­rec­tor at Alair Homes.

Our goal is to pro­vide home­own­ers with the se­cu­rity that their builder will not only meet, but ex­ceed, their home­buy­ing ex­pec­ta­tions. The Avid Awards rec­og­nize those builders who de­liver on that mark.”

Tim Bai­ley, divi­sion pres­i­dent of Avid Rat­ings Canada

We are hum­bled and ex­tremely proud to win the 2018 Avid Di­a­mond award for Small Vol­ume Builder in Canada.”

Brenda Gould, di­rec­tor of Mar­ket­ing & Client Ser­vices at Life­style Homes Inc.

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